Jobs
>
Ottawa

    Client Service Manager I - Ottawa, Canada - TELUS

    TELUS
    TELUS Ottawa, Canada

    2 weeks ago

    Telus background
    Full time
    Description

    Description

    Create awesome experiences for our customers.

    Our team and what we'll accomplish together

    Are you the type of person who can't resist a good challenge? Do you believe that learning is an exhilarating journey, and your well-being matters as much as your career? If so, you're in for an exciting ride with the TELUS Health team

    At TELUS Health, we've created a workplace that thrives on curiosity, continuous learning, and, most importantly, fun Our commitment to your well-being isn't just a promise; it's a priority. We know that a happy and healthy team brings out the best in everyone, and together, we're building a future that's not only friendly but downright fantastic.

    What you'll do

  • As an integral part of the TELUS Health team, our Client Service Management squad is a passionate force dedicated to delivering best-in-class customer service and support. Representing the TELUS brand, values, and promise, we take pride in positively impacting our clients' healthcare journey. As a Client Service Manager I, you will play a key role in revolutionizing healthcare by passionately supporting doctors and clinics in optimizing their Electronic Medical Records (EMR) systems
  • Ensuring Seamless Customer Interactions: In supporting doctors and clinics reliant on our EMRs, we prioritize the maintenance of their accounts. Your role involves efficiently and attentively handling customer requests for account maintenance, encompassing updates, changes, and inquiries with care and precision
  • Exceptional Customer Service: We don't just want customers; we want raving fans. Your commitment to exceptional service will turn challenges into triumphs and inquiries into opportunities
  • Relationship Building: Imagine being the go-to person for our clients, forging connections that are as strong as steel. Your charisma and expertise will be the secret sauce in creating partnerships that endure
  • Spirited Teamwork: Collaborate with cross-functional teams, such as technical support, billing, and operations, to address customer needs and resolve issues effectively

    • Qualifications

    What you bring

  • Customer-Centric Approach: A deep commitment to delivering exceptional customer service is non-negotiable. The Client Service Manager I should be dedicated to exceeding client expectations and fostering a culture of customer-centricity within the team
  • Exceptional Communication Skills: Clear, concise, and effective verbal and written communication is paramount. The ability to convey complex ideas both internally and externally is crucial for success
  • Expert Relationship Builder: Exceptional interpersonal skills are a must. The ability to cultivate and maintain strong relationships with clients, understanding their unique needs and challenges, is fundamental
  • Industry Knowledge: An extensive understanding of the health industry, healthcare technology, or related fields is essential. Knowledge of industry trends, regulations, and emerging technologies is a significant advantage
  • Autonomous Administrative Proficiency: A demonstrated ability to efficiently handle paperwork and administrative tasks with minimal supervision, ensuring accuracy and timeliness
  • Problem Solver Extraordinaire: The ability to navigate complex issues with finesse is crucial. A Client Service Manager I should excel at problem-solving, turning challenges into opportunities for clients and the team
  • Educational Background: A post secondary diploma or bachelor's degree in a relevant field is typically required. Additional certifications in customer service, project management, or related areas are advantageous

    • Great-to-haves

  • Familiarity with relevant technologies and platforms
  • Adaptability to new technologies
  • Experience in navigating organizational changes, ensuring minimal disruption to client services
  • H2O Lifeguard and Recreation Management

    Customer Service Manager

    2 weeks ago

    H2O Lifeguard and Recreation Management Ottawa, Canada

    **Job description** · **H2O Lifeguard and Recreation Management**:Career Opportunities · **Position**: Customer Service and Hospitality Manager · **Schedule**: Full Time · **Salary**:$50,000.00-$65,000.00 · H2O is an organization that offers aquatic and recreation facility manage ...

  • Le CAP: Centre d'appui et de prévention

    clinical services manager

    3 weeks ago

    Le CAP: Centre d'appui et de prévention Ottawa, Canada

    Education: · Expérience: · Education · Master's degree · or equivalent experience · Asset languages · English, Middle · Experience · 5 years or more · Workplace information · Remote work available · Health benefits · Dental plan · Disability benefits · Health care plan · Visio ...

  • Fuelled Networks

    IT Service Manager

    3 weeks ago

    Fuelled Networks Ottawa, Canada

    **IT Service Manager** · **Who We Are**: · Fuelled Networks is a leading provider of IT support services for small to medium-sized businesses in Ottawa and Eastern Ontario. With 30+ years in the business, our highly skilled team of technicians provides top-notch IT solutions to o ...

  • Caivan Development Corporation

    Manager, Service

    2 weeks ago

    Caivan Development Corporation Ottawa, Canada

    Are you a skilled leader ready to take charge? We're seeking a dynamic **Service Manager** to lead our team of Service Technicians and ensure top-notch home repairs. As our **Service Manager**, you'll take the reins in managing service repairs for closed homes, overseeing minor d ...

  • Allied Universal®

    Service Manager

    1 week ago

    Allied Universal® Ottawa, Canada

    Service Manager · **Overview**: · We are North Americaas leading security services provider with over 300,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their care ...

  • Myers Automotive Group

    Service Manager

    2 weeks ago

    Myers Automotive Group Ottawa, Canada

    **Service Manager Required**: · Myers Hunt Club Volkswagen is looking to fill the position of Service Manager. · We are looking for a game changer, someone who makes things happen and can build and lead a team. · - Have solid service experience. · - Be knowledgeable and have an u ...

  • Intega IT

    Service Manager

    1 week ago

    Intega IT Ottawa, Canada

    Intega IT is a boutique IT Support Company. We pride ourselves in the service and delivery that we have consistently brought to our partners in the Ottawa community since 2001. · We are looking for a tech savvy Service Manager with a focus on delivering excellent customer service ...

  • Apollo Property Management

    Service Manager

    1 week ago

    Apollo Property Management Ottawa, Canada

    Salary: · We are currently looking for a Service Manager to join our exciting team of dynamic professionals in our growing organization. · - This position will be responsible for the following contributions to our success:_ · - _ · - Assists the Service Technicians team as requir ...

  • CADTH

    Manager, IT Services

    2 weeks ago

    CADTH Ottawa, Canada

    **Manager, IT Services** · **Status: Full time, permanent** · **Location: Ottawa, Ontario (hybrid)** · **Salary range: $103,148 - $124,811 per year** · CADTH is Canada's drug and health technology agency. We're a not-for-profit organization headquartered in Ottawa, with a satelli ...

  • Brandt

    Service Manager

    1 week ago

    Brandt Ottawa, Canada

    Brandt is currently seeking a Service Manager for our Ottawa Construction & Forestry location. · The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). Thi ...

  • Apollo Property Management

    Service Manager

    2 weeks ago

    Apollo Property Management Ottawa, Canada

    We are currently looking for a Service Manager to join our exciting team of dynamic professionals in our growing organization. · - This position will be responsible for the following contributions to our success:_ · - Assists the Service Technicians team as required to efficientl ...

  • Myers Automotive Group

    Service Manager

    1 week ago

    Myers Automotive Group Ottawa, Canada

    **SERVICE MANAGER**: · Myers Kanata Nissan is looking for an energetic and organized individual to join their team as a Service Manager. This is a great opportunity with room for advancement. **Signing bonus available for qualified applicants.** · **As the Service Manager, your r ...

  • Myers Automotive Group

    Service Manager

    1 week ago

    Myers Automotive Group Ottawa, Canada

    **SERVICE MANAGER**: · The Myers Automotive Group is looking for an energetic and organized individual to join their team as a Service Manager. This is a great opportunity with room for advancement. **Signing bonus available for qualified applicants.** · **As the Service Manager, ...

  • CADTH

    Manager, IT Services

    2 weeks ago

    CADTH Ottawa, Canada

    **Manager, IT Services** · ***Status: Full time, permanent** · ***Location: Ottawa, Ontario (hybrid)** · ***Salary range: $103,148 - $124,811 per year** · **Closing Date: Open until filled** · CADTH is Canada's drug and health technology agency. We're a not-for-profit organizatio ...

  • Twin Equipment Limited

    Service Manager

    1 week ago

    Twin Equipment Limited Ottawa, Canada

    Service Manager · Summary · Twin Equipment is committed to finding the best people for our team. The Service Manager will be responsible for the supervision and leadership of the Branch's Service and Parts department and respond to customer complaints and inquiries in a courteous ...

  • Strongco

    Service Manager

    3 weeks ago

    Strongco Ottawa, Canada

    **Province**: Ontario · **Branch**: Ottawa · **Employment Type**: Full Time · **Number of Positions**:1 · **SUMMARY** · **DUTIES AND RESPONSIBILITIES** · - Responsible for the overall management of activities and personnel within the Service Department to ensure it is being run e ...

  • Cintas

    Service Manager

    2 weeks ago

    Cintas Ottawa, Canada

    **Requisition Number**: 164731 · Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working envir ...

  • Caivan Development Corporation

    Manager, Service

    1 week ago

    Caivan Development Corporation Ottawa, Canada

    Caivan Communities is an Ottawa-based land development and home building company currently developing over 30 projects across Ontario. · **Company Mission**: · Excellence in community development and home building through efficiency, optimization, and innovation. · **Company Valu ...

  • Myers Automotive Group

    Service Manager

    3 days ago

    Myers Automotive Group Ottawa, Canada

    **SERVICE MANAGER**: · Myers Ottawa Nissan -located at 2164 Robertson Rd - is looking for an energetic individual to join their team as a Service Manager. **Signing bonus available for qualified applicants.** · **As the Service Manager, your responsibilities will be to**: · - Mai ...

  • Noti-Secur, Inc.

    Service Manager

    1 week ago

    Noti-Secur, Inc. Ottawa, Canada

    Reporting to the General Manager, the Service Manager is responsible to lead and coach a team of Field Technicians for the delivery of the fire and sprinkler equipment related calls, scheduled fire protection inspections and repairs, fit-ups, fire code retrofits and sprinkler ins ...