Jobs
>
Ottawa

    Remote Service Associate - Ottawa, ON, Canada - Thales

    Thales
    Thales Ottawa, ON, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Location:
    Ottawa, Canada
    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.

    More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information, and encrypt data to make the connected world more secure.



    Position Summary
    Ottawa, Ontario (Hybrid)

    Thales is looking for a Professional Services Engagement Specialist who manages professional services opportunities and customer engagements requests in the Americas region:

    In this position, you will partner with sales, pre-sales, product management, engineering, training, and business development teams to accurately gather customers' technical and business requirements and determine and position the most appropriate services offering.

    This is a sales overlay function that is responsible for scoping and pricing Professional Services consulting offerings and in some cases, recommending solutions to the customer.

    This is a technical role with internal stakeholder and external customer-facing responsibilities.

    The individual will work with cross-functional teams to scope services for Thales Data Production and Identity and Access Management products.

    Key Areas of Responsibility

    • Support Sales to accurately gather customers' technical and business requirements and determine the most appropriate services offerings.
    • Create complex Statements of Work (SOWs) and effort estimations with input from the delivery team.
    • Identify and validate the need to create new prepackaged services, recommend required updates based on new product features, roadmap, and identified dependencies.
    • Suggest and support the retirement of prepackaged services.
    • Collaborate with the sales team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to scope, deployment approach, timeline, and deliverables.
    • Provide support in answering technical aspects of customers' RFP, related to Professional Services.
    • Lead technical solution design for new PS offers and customers' use cases which translate customer requirements into delivery engagements.
    • Negotiate the terms and conditions of the service engagements with Sales and Customers; and follow-up with the delivery consultant to upsell services to the customer.
    • Implement strong program management practices (change requests, issue management, risk management, and decision tracking), client implementation methodologies, and management best practices.
    • Use SFDC for opportunity management and reporting to ensure opportunity Service Level Agreements (SLAs) are met, Purchase Orders (POs) are processed, resources are assigned, and customer start dates are agreed upon.

    Minimum Qualifications
    B.S. degree in Math, Science, Computer Science, Software Engineering, Cybersecurity, or another related specialized technical discipline.

    Minimum of 5+ years of experience with information security technology and processes, specifically cryptography in professional services, pre-sales, or customer support operations, in large enterprises.

    Proven ability to understand the business requirements and convert them into solution designs.
    Significant practical experience in managing technical solutions and services engagements.
    Solid background in cryptography and experience in networking and network security protocols.
    Solid background in Identity and Access Management; with demonstrated knowledge of information security principles and practices.
    Strong ability to document requirements and to scope work with experience in technical contracts and services agreements definition.

    If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community

    Special Position Requirements
    Schedule:
    Normal Business Hours. Ability to work under stress and manage tight deadlines, changing work environments.


    Travel:
    Ability to travel up to 10% of the time.

    What We Offer
    Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
    • Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan, and Well-Being program.
    • Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
    • Company paid holidays, vacation days, and paid sick leave.
    • Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
    • Employee Discounts on home, auto, and gym membership.

    Why Join Us?
    Say HI and learn more about working at Thales click here.
    Thales is an equal opportunity employer that values diversity and inclusivity in the workplace.

    Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs.

    All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

  • CIBC

    Financial Services Associate

    3 weeks ago

    CIBC Ottawa, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • Groupe AGF

    Sales & Customer Service Associate

    4 weeks ago

    Groupe AGF Ottawa, Canada

    Job descriptionDo you know AGF Rebar? AGF rebar is a division of the AGF Group, a Canadian leader in the supply and installation of reinforcing steel since 1948. AGF group is a Canadian-based company with activities in 10 countries. We specialize in rebar and have participated in ...

  • Optovia

    Service Delivery Associate

    2 weeks ago

    Optovia Ottawa, ON, Canada

    Functional ServiceNow Legal Service Delivery (LSD) Specialist · Languages: English (Mandatory), French (Nice to have) · Founded in 2018, Optovia has quickly established itself as a leader in the PPM and ServiceNow space, known for its client-centric approach and unique innovativ ...

  • Groupe AGF

    Sales & customer service associate

    3 weeks ago

    Groupe AGF Ottawa, ON, Canada

    Job description · Do you know AGF Rebar? AGF rebar is a division of the AGF Group, a Canadian leader in the supply and installation of reinforcing steel since 1948. AGF group is a Canadian-based company with activities in 10 countries. We specialize in rebar and have participate ...

  • BDO

    Bilingual Intermediate Associate, Cloud Accounting Services

    1 day ago

    BDO Ottawa, Canada Full time

    Putting people first, every day · BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning en ...

  • RONA+

    Customer Service Associate

    1 week ago

    RONA+ gatineau, Canada

    Customer Service Associate , Flooring (Part -Time)Language EnglishFrançais (CA)Apply NowBy joining the RONA family, you'll enjoy many benefits, such as:An inclusive and safe working environmentPromotion of work-life balanceExclusive employee discountsBenefits: insurance (certain ...

  • Hydro Ottawa

    Billing Service Associate

    1 week ago

    Hydro Ottawa Ottawa, Canada

    By generating and distributing power, each person at Hydro Ottawa is part of empowering the lives of people in the communities we serve. · Our work means all the activities that make up our lives - at home, at work, at play - are there when we need them. · That purpose unites us ...

  • Simons

    Customer Service Associates

    4 days ago

    Simons Ottawa, Canada

    Job description · **Customer Service Associates - Seasonal positions**: · **Sales**: · **Ontario**: · **CF Rideau Centre**: · - Part timeStarting at $18 per hour - relevant experience considered. · Opportunities for advancement and additional benefits. · Notice for Applicants wit ...

  • Simons

    Customer Service Associates

    3 weeks ago

    Simons Ottawa, Canada

    Job description · **Customer Service Associates - Seasonal positions**: · **Sales**: · **Ontario**: · **CF Rideau Centre**: · Full time · - Part time · - Short time · Starting at $18 per hour - relevant experience considered. · Opportunities for advancement and additional benefit ...

  • Canada Life Assurance Company

    Service Support Associate

    1 week ago

    Canada Life Assurance Company Ottawa, Canada

    **Job Description**: · Position: Service Support Associate · Located in Ottawa, ON. · At Canada Life, our Customers are at the center of what we do. As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a foc ...

  • Canadian Dental Association

    Programs & Services Associate

    4 weeks ago

    Canadian Dental Association Ottawa, Canada

    The Canadian Dental Association (CDA) is seeking a **Programs & Services Associate** to join our team on a full-time basis. · **About CDA and the Position** · The CDA is the national voice for dentistry dedicated to the promotion of optimal oral health, an essential component of ...

  • Amnesty International Canada

    Supporter Services Associate

    2 weeks ago

    Amnesty International Canada Ottawa, Canada

    **SUPPORTER SERVICES ASSOCIATE** · **Hours**: Full-time (37.5 hours/week) · **Duration**: Permanent · **Location**: Ottawa (Hybrid - onsite at least once a week) · **Salary**: $63,678.97 per annum · **Travel**: Some travel required · **Deadline**: Applications are accepted until ...

  • Scotiabank

    Bilingual Customer Service Associate French/English

    1 week ago

    Scotiabank Ottawa, ON, Canada Full time

    Hybrid means we are flexible on where you work during the week. You will be required to come into the office for a minimum amount of time and certain requirements will need to be in place – read more to find out. · The Scotiabank Customer Contact Centre team is at the heart of o ...

  • TD Bank

    Associate Agricultural Service

    1 week ago

    TD Bank Ottawa, Canada

    **Associate Agricultural Service**: · BR · **Job Category - Primary** · - Campus Program · **Work Location** · - 1595 Telesat Court · **Employment Type** · - Regular · **City** · - Ottawa · **Time Type** · - Full Time · **Province/State** · - Ontario · **Hours** · - 37.5 · **Work ...

  • McMillan LLP

    Financial Services Associate

    4 weeks ago

    McMillan LLP Ottawa, Canada

    **(2+ Years Experience)** · McMillan LLP, one of Canada's leading business law firms, is · currently seeking an associate to join its Financial Services Group in · Ottawa focusing on insurance regulatory work. · The insurance regulatory subgroup of McMillan's Financial · Services ...

  • TMAlpha inc.

    Customer Service Associate

    2 weeks ago

    TMAlpha inc. Ottawa, Canada

    **Customer Service Associate Job Duties**: · - Prepares for customer inquiries by studying products, services, and customer service processes. · - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching inform ...

  • TMAlpha inc.

    Customer Service Associate

    3 weeks ago

    TMAlpha inc. Ottawa, Canada

    **Customer Service Associate Job Duties**: · - Prepares for customer inquiries by studying products, services, and customer service processes. · - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching inform ...

  • Euro Tile & Stone

    Customer Service Associate

    3 weeks ago

    Euro Tile & Stone Ottawa, Canada

    **About the Role** · Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our clie ...

  • Dana Hospitality

    Food Service Associate

    4 days ago

    Dana Hospitality Ottawa, Canada

    Company Description · **WHO ARE WE?** · We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and ...

  • Scotiabank

    Client Service Associate

    3 weeks ago

    Scotiabank Ottawa, Canada

    **Requisition ID**: 177326 · **Cost Centre**: MD Management Limited · We are committed to investing in our employees and helping you continue your career at Scotiabank. · MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, en ...