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    Teamlead Community Management - Burlington, ON, Canada - Victoria's Secret

    Victoria's Secret
    Victoria's Secret Burlington, ON, Canada

    3 weeks ago

    Default job background
    Description

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales.

    Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

    The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment.

    In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

    The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.

    Leading and demonstrating company values within the store.

    Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.

    Independently managing labor hours within the store to drive top line sales and profit.
    Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
    Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
    Demonstrating and leading company policy and procedures.
    Passion for Victoria's Secret Brand.
    ~ Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
    ~ Ability to work nights, weekends, and a flexible schedule.
    ~ Ability to use technology (headsets, mobile devices, computers).
    ~Experience directing other individuals in the performance of their job duties preferred

    An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws


    Job Types:
    Full-time, Permanent
    00 per hour
    Dental care
    On-site parking
    Day shift
    Evening shift
    Morning shift
    Weekends as needed
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