- Sustain the design and implementation of a new Canada-wide Third Party Risk program, practices, and processes across all Canada Business Units.
- Support, coordinate, and review Third Party questionnaires from ServiceNow, ensuring timely completion of all due diligence proportionate to associated risks.
- Provide training and guidance on Third Party Risk Policy requirements to key stakeholders, including Relationship Managers, Risk CoE team members, and Business Unit SMEs.
- Monitor and report Business Unit compliance to the Third Party Risk Policy using Ariba, ServiceNow, and Excel.
- Guide Relationship Managers through the transition period with new Policy requirements, ensuring all key milestones are met by the end of 2025.
- Evaluate risk and control effectiveness for key operational risks affecting Third Party relationships, identify opportunities for enhancing risk management processes and capabilities.
- Offer risk consulting expertise, support risk reviews for critical business projects, digital initiatives, and process changes.
- Present insightful operational risk analysis and reports to the risk leadership team and the business.
- Maintain strong relationships with all business partners.
- Support reviews by Internal Audit, Compliance, external auditors, and regulators.
- Lead and support indirect reports by providing direction, setting clear expectations, coaching, recognition, and ensuring individuals are accountable for results.
- Ability to develop complex, flexible, and sustainable processes aligning with strategic objectives.
- Strong problem-solving skills to address intricate issues effectively.
- Experience in program or project management while collaborating with cross-functional teams.
- Knowledge of risk management techniques including assessment, monitoring, control design, and effectiveness evaluation.
- Strong leadership and influencing skills to build and manage relationships across the organization for goal achievement.
- Effective verbal and written communication, with experience in presenting sensitive topics to senior management.
- Ability to grasp complex requirements without oversimplifying or missing critical elements.
- Proactive and motivated individual who initiates and handles unstructured activities.
- Proven leadership in coaching within a consulting function.
- At least 5 years of experience in the Canadian financial services industry in risk management or related roles.
- Background in 1st line of defense risk management with Canadian Business Units.
- Familiarity with Third Party Risk (OSFI B-10) and Operational Resiliency requirements (OSFI E-21).
- Certification in risk management and/or process improvement.
- Understanding of the regulatory landscape of Canadian Financial Institutions.
- Skills in process/control design and analysis.
- Capability in data analysis and presentation.
-
Manager, Operational Risk
3 weeks ago
Sun Life Waterloo, Canada Temps pleinDescription · de poste: PLEASE NOTE: This is a Hybrid environment contract role ending in December 2025. · The Risk Management Centre of Excellence (Risk CoE) is a strategic first line of defence business partner supporting Sun Life Canada Leadership in meeting our Client for ...
-
Manager, Operational Risk
2 weeks ago
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Manager, Operational Risk
3 weeks ago
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Manager, Operational Risk
2 weeks ago
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Consultant, Operational Risk
1 week ago
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Manager, Operational Risk
2 weeks ago
Gore Mutual Insurance Cambridge, Canada**We are on a new path called NEXT HORIZON** · The insurance industry is changing at an exponential pace, driven by changing customer experience, climate change and technology. In response Gore Mutual is making bold moves to reposition our company as a purpose driven, digitally l ...
-
Manager, Operational Risk
1 week ago
Company 1 - The Manufacturers Life Insurance Company Waterloo, Canada Full timeDescription · The Manager, Operational Risk Management of Global Wealth and Asset Management Canada, will be responsible for assisting the Operational Risk Officer of Global Wealth and Asset Management with their mandate to design, implement and execute an effective risk governa ...
-
Manager, Operational Risk
2 weeks ago
Sun Life Waterloo, Canada Full timeJob Description · : PLEASE NOTE: This is a Hybrid environment contract role ending in December 2025. · The Risk Management Centre of Excellence (Risk CoE) is a strategic first line of defence business partner supporting Sun Life Canada Leadership in meeting our Client for Life ...
-
Manager, Operational Risk
3 weeks ago
Sun Life Waterloo, Canada Temps pleinDescription · de poste: The Risk Management Centre of Excellence (Risk CoE) is a strategic first line of defence business partner supporting Sun Life Canada Leadership in meeting our Client for Life goals by providing comprehensive understanding of operational risk and support ...
-
Director, IT Controls Assurance
2 weeks ago
Manulife Waterloo, CanadaWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...
-
Avp, Fraud Risk Oversight
3 weeks ago
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Manager, Risk Program Development
3 weeks ago
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Manager, Operations Control
3 weeks ago
Manulife Waterloo, CanadaWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...
-
Director of Information Technology Risk
3 weeks ago
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Chief Risk Officer, Group Benefits Insurance
2 weeks ago
Manulife Waterloo, CanadaWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...
-
Workplace Security Manager
1 week ago
opentext Waterloo, Canada**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **THE OPPORT ...
-
Workplace Security Manager
1 week ago
Open Text Corporation Waterloo, Canada**Workplace Security Manager**: · - Req id: Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a wi ...
-
Specialist, Travel Risk
2 weeks ago
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Director, Data Governance Risk
1 week ago
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Director, Safety, Health, Environment, and Risk
3 weeks ago
Wilfrid Laurier University Waterloo, Canada**Date**:Apr 9, 2024 · **Location**: Waterloo, CA · **Company**:Wilfrid Laurier University · **Department**: Human Resources · **Job Type**: Continuing · **Full-time/Part-time**: Full Time (>=1249 hrs/year) · **Campus**: Waterloo · **Reports to**:Chief HR & Equity Officer · **Emp ...
Manager, Operational Risk - Waterloo, Canada - Sun Life
Description
The Risk Management Centre of Excellence (Risk CoE) acts as a crucial business partner in the first line of defense, supporting Sun Life Canada Leadership to achieve our Client for Life goals by gaining a comprehensive understanding of operational risk. Our role involves crafting effective solutions to manage risk within the business.
We collaborate with Canadian leadership, Business Unit Risk Officers in the first line of defense, and Risk and Compliance stakeholders in the second line of defense to evaluate operational risks, strengthen control frameworks, educate on risk management, oversee risk policy requirements, and facilitate business evolution while keeping risk within acceptable levels.
Our team's scope is extensive, as we serve all areas of Client Experience Office, Group Retirement Services, Investment Solutions, Retail Advice & Solutions, and Sun Life Health.
As the Manager, Operational Risk, you will be responsible for supervising SL Canada's Third Party Risk Program across all phases of the relationship lifecycle (Engage, Manage, Terminate). You will be a key contact for Relationship Managers, Canadian leaders, and second line of defense stakeholders in identifying, evaluating, and mitigating operational risks within the program.
Main Accountabilities:
Competencies:
Assets: