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    Health Business Analyst - Winnipeg, MB, Canada - Red River Mutual

    Red River Mutual
    Red River Mutual Winnipeg, MB, Canada

    6 days ago

    Default job background
    Description

    REPORTS TO:
    Manager, Process and Business Analysis
    Red River Mutual is a progressive insurance company with a focus on our customers and employees.

    So, we treat our employees like family members – we'll be honest with them, support them, offer a listening ear, admit when we're wrong and be a positive force in their lives and in our communities.

    As a member of the Analysis functional group, you will work with a wide range of stakeholders to gather and document business requirements and participate in solution design and support the delivery of quality software in a timely manner.

    Business Requirements Gathering & Solution Delivery
    Quality Assurance Support

    Red River Mutual is a progressive property and casualty insurer with our Head Office based in Altona, Manitoba, and a Winnipeg Regional Office.

    We provide insurance to residential, agricultural, and commercial customers through a network of brokers in Manitoba and Saskatchewan. Business Requirements Gathering & Solution Delivery

    Gather requirements from business and IT stakeholders and prepare detailed documentation supporting the delivery of new core functionality, enhancements, defect fixes and process improvements.

    Contribute and collaborate with onshore and offshore teams when designing solutions ensuring those design solutions follow Guidewire's best practice, meet the business requirements and areconformant to GuidewireOOTB.

    Communicate solutions to business requirements through the delivery of demos, prototypes, mock-ups and obtain business sign-off.
    Participate in the prioritization and triaging of defects based on criticality and risk.

    Work with the business stakeholders to ensure the completion of the Business Acceptance Testing and obtain the sign offs.

    Support the preparation of user documentation for all releases of software ensuring any changes to business workflow have been noted.

    Quality Assurance Support
    Support the identification of test scenarios and test cases relative to business requirements.
    Support the Dev & QA team with test scripts and requirement clarification.
    Conduct reviews of the quality assurance work completed by the quality assurance group.

    Identify the new process flows and process enhancements required to implement the business requirements or close the solution gaps.

    Support Manager, Process and Business Analysis on the business process new process definition, process reengineering and process implementation initiatives.

    Provide production support to business users.
    Complete root cause analysis to support the production ticket investigation.

    Recreate and document the recreation steps of defects presented by the business users as well as expected, corrected results.

    Suggest workarounds or immediate fixes to resolve the production issues.
    Work with Leader, Business Analysis to ensure permanent fixes for the production issues are delivered under a release.
    Maintain high level of knowledge on industry standards for business analysis process, tolls, techniques, and best practices.
    Work collaboratively, professionally, and effectively with the project team, the business stakeholders and vendor partners.

    Activities are to be performed with an emphasis on accuracy and timeliness and the protection and security of corporate information and assets.

    Demonstrated analytical, prioritization, evaluative, and creative problem-solving abilities in a high-pressure environment.
    Excellent written and oral communication and interpersonal skills in business and user-friendly language.
    Adaptable and flexible to changing business needs and priorities.
    Highly motivated work ethic and desire to learn new skills further improve analysis skills.
    High attention to detail and quality standards.
    College or University degree in Computer Science or a related discipline.
    2+ years of experience in business and process analytics role.
    A certification in CCBA (Certification of Capability in Business Analysis) is considered an asset.
    Experience and/or Certification with Guidewire is considered an asset.
    Proven experience with Systems Development Life Cycle, preferably in an Agile or Iterative environment.
    Experience in Jira, Rally, SharePoint and Teams is considered an asset.
    Certification and/or experience with Lean and/or Agile is desirable.
    Working knowledge and experience in the insurance industry is considered an asset.
    Accommodation for applicants with disabilities is available upon request any time during the recruitment process. Our Accessible employment policies and practices are available on request and in accessible formats.

    Applicants with disabilities can request accessible formats of communication and/or request an alternative method of applying for a position by contacting .

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