- Ensure smooth service by overseeing established standards, monitoring quality, and promptly addressing issues to maintain customer satisfaction.
- Monitor and adjust staffing levels to meet operational demands, coordinating with RGM, managing schedules, and proactively addressing shortages or overages.
- Coordinate daily venue operations, including pre-shift huddles to communicate goals, updates, and expectations, fostering teamwork and alignment.
- Implement and enforce safety protocols to create a secure environment for employees and guests, regularly assessing and addressing concerns.
- Handle guest complaints and conflicts professionally, training staff to resolve issues efficiently and in line with company policies.
- Recruit, onboard, and train Front of House Team members on operational standards and Steps of Service.
- Collaborate with hospitality marketing to develop revenue-driving events and initiatives enhancing customer engagement.
- Engage with guests and pedestrians outside the venue to attract foot traffic and represent the brand positively.
- Communicate Par-Tee-Putt's vision and values to staff and guests, ensuring operational decisions align with the brand's integrity and consistency.
- Valid Smart Serve Certificate required
- Experience in Hospitality /Food and Beverage required
- A passion and commitment to quality guest service and hospitality
- Experience using software systems including Square & 7Rooms (training provided)
- Demonstrated ability to hire, retain, and engage team members
- Experience leading a team with the ability to coach, delegate and support
- Strong problem solving skills
- Exceptional customer service skills
- Ability to work calmly and effectively during peak times
- Meet productivity standards and complete work using time efficiently
- Due to the nature of the work, after hours correspondence may be required
- Competitive salaried
- A fun and casual environment - you will be joining a close-knit, innovative team of creative and energetic go-getters
- Employee discounts to our concerts, shows, and hospitality venues
- A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected
- Career development opportunities with a company that encourages individuals to learn and grow
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Assistant General Manager - Vancouver, Canada - The MRG Group
Description
Salary: $55,000-65,000Assistant General Manager
Par-Tee-Putt
The MRG Group
Vancouver, B.C.
Par-Tee Putt is Not Your Grandpa's Golf Club With themed mini-putt holes, we offer up nostalgic and quirky fun, paired with delightful drinks and delicious eats.
Reporting directly to the Regional General Manager, the Assistant General Manager is a true hospitality professional at heart who has a strong background in venue operations and knows how to throw a party. This leader is responsible for creating positive shareable experiences for guests and employees in our venues, late nights and weekends, as well as driving the business through community outreach
The Role
Knowledge, Skills, Abilities:
Terms & Expectations
What's In It For You?
Thank you for your interest in The MRG Group. Given the anticipated interest in this role, only those selected for an interview will be contacted.
#MRGCareers