- Monitor and dispatch alarm events and live crime in progress via video monitoring
- Initiate after-hour emergency service calls and security requests
- Triage technology and security systems deficiencies through the service request process
- Handle incoming / outbound calls and email communication
Conduct surveillance, patrol, access control, and technical analysis - Record and maintain incident reports and evidence packages
- Adhere to established departmental procedures and Municipal, Provincial, National, and Industry Standards
- Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
- Actively listen to the caller to summarize key points of information and enter them into the computer system
- Actively seek win-win solutions, always maintaining professionalism in cases of healthy conflict and in supporting / managing differences of opinion
- Maintain a working knowledge of computers, networks, and security systems (CCTV, remote video, access control, etc.)
- Monitor designated company locations remotely and rovide dispatch information to emergency responders as appropriate
- Provide support to our internal customers
- Conduct daily assigned compliance audits QUALIFICATIONS:
- Minimum 1-year of work experience in the security industry
- Minimum 6-months work experience in:A Control Centre, Security Command Centre or Call Centre environment; and,Administrating a Security Access Software program (Lenel, GE, DSC, Keyscan, etc.); and,Using integrated software security (CCTV, Access, Intrusion); and,Automatic Call Distribution (ACD) systems, Telecom IP phone service, and operation; and,Photo ID software, hardware, HID card product line; and,
Programming and monitoring with integrated software (ex. Lenel, Bold, DSC, GE, Europlex, Keyscan) - Operational knowledge and working understanding of alarm receivers and servers (ex. BOSCH, Surgard)
- Experience in a professional setting and providing a positive customer experience
- Strong computer proficiency, specifically in Microsoft Office suite, with a minimum typing speed of 45wpm
- Ability to work independently in a varied and fast-paced team environment while maintaining objectivity, situational awareness, and cognitive flexibility for demanding events to happen at any time during your shift
- Excellent time management, organizational & prioritization skills
- High level of discretion and the ability to maintain confidentiality of all company information, procedures, facilities systems, and investigations
- Thorough knowledge of security and threat/risk assessments
-
Security Command Centre Operator
3 weeks ago
Paladin Security Burnaby, Canada Full time· Security Command Centre Operator · In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. The Security Command Centre ensures a 24/7 communication link between client fiel ...
-
Security Command Centre Operator
2 weeks ago
Paladin Security Burnaby, CanadaSecurity Command Centre Operator · In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. The Security Command Centre ensures a 24/7 communication link between client field s ...
-
Resource Centre Operations Manager
2 weeks ago
EightSix Network British Columbia, Canada Part time / Full timeJob Description · Title: Resource Centre Operations Manager · Department: Operations · Location: Abbotsford, BC · Reports to: Executive Director of Operations + Analytics · Position type: Permanent Full-Time (40 hours per week) · Power to Change's mission is to help people ...
-
Call Centre Operator, Inter-Campus Operations
2 weeks ago
PHSA Vancouver, Canada CasualCall Centre Operator, Inter-Campus Operations · Children's & Women's Health Center · Vancouver, BC · In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority safety, including patient and employee safety is a priority an ...
-
Assistant Manager, Call Centre Operations
2 weeks ago
BCAA Burnaby, CanadaWork at an award-winning top employer If you are looking for an empowering and progressive place to shape your future, then you've landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all ac ...
-
BC Liquor Stores Burnaby, Canada Full timeOperations Manager, Customer Care Centre, Cannabis Operations · Band 2 · About the BCLDB: · The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is ...
-
BC Liquor Stores Burnaby, Canada Full time· Operations Manager, Customer Care Centre, Cannabis Operations · Band 2 · About the BCLDB: · **Amendment - This posting is now scheduled to close on May 24, 2024. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition** · Amend ...
-
Operator, Housekeeping Call Centre
3 weeks ago
Fraser Health New Westminster, CanadaWhy Fraser Health?: · Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more. · Effective October 26, 2021, all new hires to Fraser Health will ...
-
Operator, Housekeeping Call Centre
1 week ago
Fraser Health New Westminster, CanadaSalary range: The salary range for this position is CAD $ $26.76 / hour Why Fraser Health?: · Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of t ...
-
Operations Centre Manager
4 weeks ago
University of British Columbia Vancouver, CanadaStaff - Non Union · Job Category · M&P - AAPS · Job Profile · AAPS Salaried - Facilities Management, Level D · Job Title · Operations Centre Manager · Department · Leadership | Mechanical Trades | Building Operations · Compensation Range · The Compensation Range is the span betwe ...
-
Manager, Operations Centre
3 weeks ago
Vancouver Airport Authority Vancouver, CanadaLocated on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), YVR is made up of a team of diverse people who are working collaboratively to Connect BC proudly to the World. Safety is at the core of everything we do; we're innovative, fun, and we invest i ...
-
Operational Communication Centre Supervisor
3 weeks ago
City of North Vancouver North Vancouver, CanadaPosition Information · **Title** · - Operational Communication Centre Supervisor**Job Status** · - Regular Full Time**Position Overview** · - The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be "The Healthiest Small City in ...
-
Operational Communication Centre Supervisor
3 weeks ago
City of North Vancouver North Vancouver, Canada**City of North Vancouver** · **Operational Communication Centre Supervisor**: · **Regular Full time** · The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be "The Healthiest Small City in the World", with five key priorities ...
-
Coordinator, Academy Centre Operations
2 weeks ago
Vancouver Whitecaps FC Vancouver, Canada**Position Title: Coordinator, Academy Centre Operations** · **Location: Christine Sinclair Community Centre** · **Terms: Full-time, Permanent** · **Reports to: Head Coach, Girls Elite Academy** · Vancouver Whitecaps FC is looking for a new team member to join our Soccer Developm ...
-
Package Centre Operations Clerk
3 weeks ago
UNITED PARCEL SERVICE Delta, Canada**Primary Job Posting Location**: · Delta, British Columbia Canada · Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We kno ...
-
PHSA Vancouver, Canada**Call Centre Operator, Inter-Campus Operations** · Children's & Women's Health Center · Vancouver, BC · In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority safety, including patient and employee safety is a priority ...
-
Call Centre Operator, Inter-campus Operations
2 weeks ago
PHSA Vancouver, Canada**Call Centre Operator, Inter-Campus Operations** · Children's & Women's Health Center · Vancouver, BC · In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority safety, including patient and employee safety is a priority ...
-
Manager, Community Centre Operations, Carnegie
2 weeks ago
The City of Vancouver Vancouver, Canada**Requisition ID**:38986 · **Organization** · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consi ...
-
Package Centre Operations Clerk
1 week ago
UNITED PARCEL SERVICE Richmond, Canada**Primary Job Posting Location**: · Richmond, British Columbia Canada · Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We ...
-
Customer Care Centre Operator
2 weeks ago
London Drugs Limited Richmond, CanadaNot just a job · a community · a partnership · a team · You'll experience them all at London Drugs. As one of Canada's fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join ...
Security Command Centre Operator - Burnaby, Canada - Paladin Security
![Paladin Security background](https://contents.bebee.com/companies/ca/paladin-security/background-seKUh.png)
Description
Overview
Paladin Security: Making the World a Safer and Friendlier Place because we CAREDo you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you
We are looking for experienced Security Operators to join our team
Become an integral part of the safety and security team and help coordinate the emergency response for Critical Infrastructure in the Province. This is a great opportunity to gain experience working at one of the most sophisticated Security Alarm monitoring and security command centers in North America and be part of a high-performing team. Additionally, you will receive exposure to an enterprise security environment that's truly integrated in terms of implementing industry-leading security-based technology and security systems to mitigate risk including drones and other technology.?
Unlock a $1,000 Hiring Bonus If you are the successful candidate for this role, you will receive a structured payout, distributed in 4 monthly installments post-employment commencement.
Job Skills / Requirements
In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. The Security Command Centre ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. The Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property.Our Operators must have the ability to direct, communicate, and instruct officers in the field as necessary. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.
Pay Rate: $24.33/hr, increasing after successful completion of 3-week training program.
Work Hours: We are seeking candidates with open availability for overnight shifts, and possibly afternoons.
RESPONSIBILITIES: