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    Technical Support Engineer - Toronto, Canada - Flexserv

    Flexserv
    Flexserv Toronto, Canada

    1 week ago

    Default job background
    Technology / Internet
    Description

    Our client, Horn IT Solutions Inc., ("Horn IT") is actively seeking a talented and experienced Technical Support Engineer to our growing team. The successful candidate will have experience in IT security across a broad spectrum of industries.

    The Technical Support Engineer is knowledgeable in the world of information security and the challenges that network security brings, including an in-depth understanding of a variety of cyber security threats and any other vulnerabilities that may affect the clients they work for. This role reports to the Service Desk Manager for performance and the Manager - Centralized Services will assign and follow up on workload.

    Technical Responsibilities

    • Manage vulnerability assessments and remediation efforts, with a preference for experience with Tenable products.
    • Utilize RMM (Remote Monitoring and Management) tools for efficient network monitoring and maintenance.
    • Implement and maintain patch management processes to ensure system security and stability.
    • Develop and maintain scripts (Powershell, BASH) for automation and efficiency.
    • Administer MDM (Mobile Device Management) solutions such as Jamf and Intune.
    • Oversee identity services such as Entra ID and other related services.
    • Utilize and maintain security tools including EDR (Endpoint Detection and Response), AV (Antivirus), and SIEM (Security Information and Event Management) systems.
    • Leverage APIs (Application Programming Interfaces) for automation of security processes.
    • Demonstrate a proactive approach to problem-solving and be self-motivated in identifying and addressing security concerns.
    • Maintain thorough and accurate documentation of security procedures and protocols.

    Who We Are

    Horn IT provides clients with a wide range of technical services from cybersecurity checks to monitoring to second level service support to having a client's networks completely outsourced.

    While our business roots are in Durham, our clients span the GTA and southwestern Ontario. Our company works remotely 100%. Candidates who live outside of Ontario will be required to work ET hours of 9 am to 5 pm, Monday through Friday with some evening and weekend work periodically.

    We pride ourselves with providing regular communication and career feedback with our staff every week, offering a generous benefits package with 90% coverage for health and dental as well as ongoing career development. We enjoy social outings to Blue Jays games and a year-end holiday party. Plus, employees work with leading-edge technology while supporting a wide variety of clients in industries such as education, healthcare, food, and asset management.

    Qualifications and Skills

    Successful candidates will have:

    • A college or university education and a technical certification.
    • 3+ years of experience in IT security roles.
    • Proficiency with vulnerability management tools, preferably Tenable.
    • Familiarity with RMM tools for network monitoring and maintenance.
    • Strong organizational skills and attention to detail.
    • Intermediate scripting skills in Powershell and BASH.
    • Experience with MDM solutions such as Jamf and Intune.
    • Knowledge of identity services like Entra ID.
    • Understanding of security tools and their functions including EDR, AV, and SIEM.
    • Ability to leverage APIs for automation.
    • Self-starter with the ability to learn new skills and adapt to changing environments.
    • Excellent documentation skills to maintain clear and thorough records of security processes.

    How to Apply

    Submit your resume and our management team will review it. Any candidates whose skills are a match for the opening will be contacted for a pre-screen telephone call. Candidates moving forward in the process will participate in an online interview with one or two management representatives. Next, candidates will need to successfully complete a background check and have positive references. Finally, we will make an offer and upon acceptance, will begin preparing for your first day.

    We acknowledge and honour the value and dignity of all individuals. We pledge ourselves to creating and maintaining a culture that respects diverse traditions, heritages, and experiences.

    At any time during the interview and onboarding process, let us know if you require accommodation and we will work with you to provide the support you need.

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