Jobs
>
Toronto

    IT Support Engineer - Toronto, Canada - Stripe

    Stripe
    Stripe Toronto, Canada

    1 day ago

    Default job background
    Full time
    Description

    Who we are

    About Stripe

    Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

    About the team

    The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.

    We're looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.

    What you'll do

    You'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals.

    Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, email, Slack or ticketing system.
  • Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
  • Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
  • Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
  • Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, etc.)
  • Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
  • Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
  • Assist with new hire onboarding and training curriculum
  • Update, and maintain detailed external and internal IT documentation
  • Onboard and support third-party vendors and/or contractors
  • Contribute to shared global IT off-boarding tasks and responsibilities
  • Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
  • Own IT asset management and ensure accurate and actionable records are kept of required equipment.
  • Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
  • Create and update technology documentation for internal IT teams and for Scale employees.

    • Who you are

    You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion.

    You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don't hesitate to ask for help when needed.

    We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

    Minimum requirements

  • You have excellent English communication skills, both written and verbally
  • Possess 2+ years of experience in IT HelpDesk experience
  • Possess strong working knowledge of Apple systems and software
  • Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, or similar cloud providers
  • Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
  • Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
  • Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JSS)
  • Able to independently manage and prioritize workload and projects
  • Possess outstanding interpersonal and communication skills
  • Is empathetic, humble, and possess a strong focus on customer service

    • Hybrid work at Stripe

    Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

    Pay and benefits

    The annual salary range for this role in the primary location is C$72,000 - C$108,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

    Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

  • Amazon Web Services Canada, Inc.

    Cloud Support Engineer II

    5 days ago

    Amazon Web Services Canada, Inc. Toronto, Canada Full time

    Como a maior provedora de serviços de nuvem do mundo, a Amazon Web Services (AWS) tem transformado o setor de computação em nuvem com mais de 200 produtos e serviços em destaque. As equipes de engenharia do AWS Support estão presentes em todo o globo e implementam soluções inovad ...

  • beBee Professionals

    Application Support Engineer

    1 week ago

    beBee Professionals Toronto, Canada IT Support Freelance

    Job Title: Application Support Engineer · Location: Toronto, Canada · Company: beBee Professionals · Job Description: · We are looking for an experienced Application Support Engineer to join our team in Toronto. The successful candidate will be responsible for providing technical ...

  • Sun Life

    Support Engineer, Cloud

    14 hours ago

    Sun Life Toronto, Canada Temps plein

    Description · de poste: What will you do? · Maintain and support end-to-end applications for the AWS Data & Analytics platform · Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA · Ensure compliance with incident, problem and change ...

  • Rockstar Games San Diego & Toronto

    Development Support: Engine

    2 days ago

    Rockstar Games San Diego & Toronto Oakville, Canada

    Job reference · _crt: · - Company Name · - Rockstar Games San Diego & Toronto · - Salary · - Competitive · - Location · - Oakville, Canada · - Country · - Canada · - Industry sector · - Programming · - Job start date · - ASAP · - Posted date · - 16/04/2023 · - Experience Level · ...

  • Rockstar Games San Diego & Toronto

    Development Support: Engine

    6 days ago

    Rockstar Games San Diego & Toronto Oakville, Canada

    Job reference · _crt: · - Company Name · - Rockstar Games San Diego & Toronto · - Salary · - Competitive · - Location · - Oakville, Canada · - Country · - Canada · - Industry sector · - Programming · - Job start date · - ASAP · - Posted date · - 15/02/2023 · - Experience Level · ...

  • First Derivative

    Murex Support Engineer

    5 days ago

    First Derivative Toronto, Canada

    First Derivative is a global leader in consulting, business services and technology. We are the home for diverse thinkers and innovators. We know that our people are vital to our success and we are proud of the diverse and vibrant team we have built across the globe. With over 30 ...

  • MPOYNT

    Technical Support Engineer

    5 days ago

    MPOYNT Toronto, Canada

    MPOYNT is currently putting together a dynamic delivery and results driven Service Management Team to help our client partners successfully adopt mobility, both as a technology product and productivity tool. · As a Technical Support Engineer, you will be a master problem solver a ...

  • Orchestry Software Inc

    Technical Support Engineer

    5 days ago

    Orchestry Software Inc Toronto, ON, Canada

    We help organizations adopt, govern and manage Microsoft 365 with beautiful, compelling and innovative software. Our Orchestry tool is a leading platform that managers over 500,000 Microsoft teams each month across multiple customers, geographies and verticals. · Orchestry isn't ...

  • Amazon

    Cloud Support Engineer

    1 week ago

    Amazon Toronto, ON, Canada

    As the world's largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams spam across the globe and implement innovative cloud computing solutions and solve technica ...

  • JobContax

    Project Support Engineer

    1 week ago

    JobContax Toronto, ON, Canada

    Are you a Refrigeration & HVAC Engineer with good client facing skills? · This is a permanent role based in Kildare. If interested please send your CV to or call Colm on · Project Support Engineer - Refrigeration & HVAC - Kildare · Job Description · # Our client design / inst ...

  • First Derivative

    Calypso Support Engineer

    5 days ago

    First Derivative Toronto, Canada

    First Derivative is a global leader in consulting, business services and technology. We are the home for diverse thinkers and innovators. We know that our people are vital to our success and we are proud of the diverse and vibrant team we have built across the globe. We are commi ...

  • Energy Jobline CVL

    Field Support Engineer

    6 days ago

    Energy Jobline CVL Ontario, Canada

    Fed up with the normal IT Support calls? Want to get more into project work? Want to be an IT Field Support Engineer where no two days are the same and you can work on crucial IT projects for an enterprise scale organisation? · You will be the key point of contact responsible for ...

  • Hour Consulting

    Technical Support Engineer

    1 week ago

    Hour Consulting Ontario, Canada Full time

    Our client is a Higher Education Technology (EdTech) company with over 8 years of experience in helping higher education institutions globally better engage their students, improve their campuses' student life experience, and ensure that they ultimately provide success for their ...

  • First Derivative

    Murex Support Engineer

    1 day ago

    First Derivative Toronto, Canada

    First Derivative is a global leader in consulting, business services and technology. We are the home for diverse thinkers and innovators. We know that our people are vital to our success and we are proud of the diverse and vibrant team we have built across the globe. With over 30 ...

  • First Derivative

    Support Technology Engineer

    1 week ago

    First Derivative Toronto, ON, Canada

    First Derivative is a global leader in consulting, business services and technology. To meet the growing demand for our First Derivative services, we are looking to hire a Murex Support Engineer in TorontoMust havePrior experience working in a support roleMust have had some exper ...

  • Amazon Web Services Canada, Inc.

    Cloud Support Engineer

    3 days ago

    Amazon Web Services Canada, Inc. Toronto, Canada Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. · As the world's largest cloud provider, Amazon Web ...

  • Jacobs

    Commissioning Support Engineer

    1 week ago

    Jacobs Toronto, Canada Full time-Regular

    Commissioning Support Engineer-(CAN0000EK) Your Impact: Here's What You'll Need: · Bachelor's Degree in Engineering and a EIT or P Eng. designation would be an asset. · 5 years of progressive commissioning and/or contract administration experience on a large infrastructure pro ...

  • Alstom

    Field Engineering Support

    1 day ago

    Alstom Toronto, Canada

    Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised s ...

  • Sun Life

    Support Engineer, Cloud

    22 hours ago

    Sun Life Toronto, Canada Full time

    Job Description · : What will you do? · Maintain and support end-to-end applications for the AWS Data & Analytics platform · Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA · Ensure compliance with incident, problem and change mana ...

  • Dotlinkers

    Operations Support Engineer

    1 week ago

    Dotlinkers Toronto, ON, Canada

    Our client is a specialist partner in revenue intelligence, providing both software solutions and advisory services from its platform. · It offers cloud-based solutions for the airline industry, including its data analytics software, pricing solution, all based on AI/ML solution ...