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    user support technician - Edmonton, Canada - MYTECH GURU

    MYTECH GURU
    MYTECH GURU Edmonton, Canada

    2 weeks ago

    Default job background
    Description
    • Education:
    • Expérience:
    • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
    • Tasks

    • Give access to computer networks
    • Report on the performance of computer systems and networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Work conditions and physical capabilities

    • Tight deadlines
    • Personal suitability

    • Client focus
    • Experience

    • 1 year to less than 2 years
    • Support for newcomers and refugees

    • Supports newcomers and/or refugees with foreign credential recognition
    • Support for Indigenous people

    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 35 hours per week

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