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Kitchener

    Customer Service Representative - Kitchener, ON, Canada - City of Kitchener

    City of Kitchener
    City of Kitchener Kitchener, ON, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Customer Service Representative (Revenue)

    (Temporary Full Time for up to 12 months)

    Competition Number

    Job Code

    0019

    Posting Date

    April 4, 2024

    Closing Date

    May 14 , 2024( at 6:00pm )

    Job Status

    Temporary Full-Time

    The City of Kitchener is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods , its digital infrastructure and its diverse economy.

    The City of Kitchener is WHERE you want to work Learn more about the top reasons to join us:

    Responsibilities :

    • Professional, polite, and effective response to telephone and counter inquiries regarding property taxes, gas, water, storm water and water heater billings, parking fines and miscellaneous receivables.
    • Explains utility bill calculations, adjustments, minimum bill charges and provides guidance when bills are abnormally high.
    • Process requests for change to accounts due to customer moves including scheduling of final meter reads, account set up and advertisement of existing revenue programs.
    • Set up tenant contracts, determine if a deposit is applicable and calculate deposit amount.
    • Negotiate payment arrangements and initiate account transactions for various adjustments, completing any research necessary to ensure that transactions are legitimate and accurate.
    • Explain routine tax bill calculations and adjustments.
    • Process over-the-counter customer payments and maintaining an accurate float and balancing daily.
    • Update tax and utility account information and process account adjustments.
    • Flexibility is necessary as there are regular rotations in workstations and shifts.
    • Perform other related duties as assigned.

    Requirements :

    • Minimum Grade 12 diploma and 1-year related work experience.
    • E xperience with computerized billing/ payment systems, specifically enterprise resource planning systems, such as SAP.
    • E xperience in the use of a computer and proficient in the use of Windows, Word, and Excel.
    • E xperience in handling daily cash amounts exceeding $5,000.
    • H igh level of accuracy and well-developed keyboard skills.
    • G ood mathematical skills and be able to pass a related math test.
    • E xperience dealing with confidential information and the ability.

    to exercise discretion and good judgment.

    • Excellent communication skills, both verbal and written, and be able to pass a related test.
    • Must have the ability to deal effectively with customers in a courteous and effective manner, especially in stressful situations.
    • A bility to work efficiently under pressure in a busy team environment and ability to effectively deal with stressful situations
    • Must have proven organizational skills and the ability to prioritize tasks with minimal supervision.
    • Must have proven ability to work well in a team environment.
    • Must have the ability to support and project values compatible with the organization.
    • Must be reliable with a good attitude and employment record.
    • Preference will be given to applicants with a working knowledge of SAP, specifically CRM.
    • Further preference will be given to applicants with a banking background.

    The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.

    We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at , or ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.

    We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.

    Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":

    "The immediate relatives of staff of the Human Resources Division, all Directors, General Managers , or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.

    The immediate relatives of all other Management personnel shall not be employed where such employment would be:

    1. within the same Department in the case of permanent full-time, temporary full -time and part-time classifications.

    2. within the same Division in the case of students."

    Department

    Financial Services

    Division

    Revenue

    Union Affiliation

    CUPE 791

    Number of Positions

    1

    Hours of Work

    35 hours per week , Monday to Friday

    Location

    Initial Location

    City Hall

    City

    Kitchener

    Compensation

    Salary Range

    $56,140 - $70,173

    effective Nov 1, 2024 $56,357 - $70,444

    Grade/Band

    6

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