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    Customer Data Coordinator H/F - Edmonton, AB, Canada - Wurth Canada Limited

    Wurth Canada Limited
    Wurth Canada Limited Edmonton, AB, Canada

    4 weeks ago

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    Description
    Bilingual Customer Management Coordinator (Contract) - Edmonton, AB
    Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We are looking for a Bilingual Customer Management Coordinator to fulfill a 6-month contract.
    This is a virtual role Monday to Friday from 8:00 am to 5:00 pm.

    A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.

    A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
    A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.

    Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and an outdoor patio in the summer.

    Reporting to the Customer Management Supervisor, you will be responsible for:


    • Process customer applications, eShop registrations and account changes within 12 hours.
    • Provide eShop account support to sales representatives and customers.
    • Support and collaborate with sales representatives and internal departments via phone, email, and Microsoft Teams.
    • Verify and modify customer data to ensure database is accurate and up to date.
    • Maintain a positive and effective relationship with the sales management and sales force.
    • Process account closures and inter-channel transfer approvals.
    • Identify and distribute customer leads for sales force by utilizing industry database and business directories.
    • Prepare in-depth analysis regarding New, Reactivated, Lost, Active, and Alarm Customers, and their development trends.
    • Complete project assignments including internal and external correspondence.
    • Bilingualism in English and French is strongly preferred .
    • Organizational skills in task management.
    • Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site).

    All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status.

    Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry.

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