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    Sr Support Specialist - Markham, Canada - Honeywell

    Honeywell
    Honeywell Markham, Canada

    2 weeks ago

    Default job background
    Description

    Responsibilities

    • Provide remote technical support to customers, including troubleshooting, repair, and maintenance of advanced systems.
    • Collaborate with cross-functional teams to identify and resolve complex technical issues.
    • Conduct preventive maintenance activities to ensure the optimal performance of our products.
    • Document and report all service activities, including findings, recommendations, and solutions.
    • Identify and promote SPOT Reactive Quote (RQ) growth opportunities
    • Serve as a Technical Point of Escalation for HBS Field Technicians

    YOU MUST HAVE

    • Post-Secondary education in an engineering or technical field.
    • 3+ Years BAS/Security/HVAC controls experience.
    • Excellent Remote troubleshooting skills

    WE VALUE

    • Understanding of Honeywell building technologies and application (BMS, Security, CCTV, Fire etc)
    • Ability to identify technical solutions to customers' business needs and Commitment to customer satisfaction
    • Excellent effective communication (verbal and written) and interpersonal skills, along with proven ability to interact professionally with clients.
    • Self-motivated, ability to meet deadlines and work well under pressure, determine own work priorities, work independently and as part of a team.
    • Knowledge of ICT/Cybersecurity fundamentals
    • Intermediate to Advanced computer skills, Proficient with Microsoft Office applications
    • Fundamental knowledge of 3rd party IoT technologies and software applications
    • Excellent analytical and problem-solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environments.
    • Basic network fault finding capability.
    • Knowledge of system monitoring toolsets
    • A strong commitment to safety and a safe working environment.
    • Willing to develop extensive product knowledge in formal training, and in "on the job" environments, working with the latest Honeywell technology.
    • Able to work cooperatively and provide technical direction in a team environment.
    • The ability to work under pressure and capacity to deliver against multiple objectives.
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