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    Administrative Assistant - Mississauga, Canada - Amacon

    Amacon
    Amacon Mississauga, Canada

    6 days ago

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    Description

    About Us

    Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada's most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial developments that Amacon builds.

    Position Summary

    Amacon is looking for a personable, energetic team player with a strong work ethic and who is proactive to take on the role as our front of the house Administrative Assistant. This position can handle any administrative task and demonstrates a strong ability to be organized, discrete and enables efficiency and productivity.

    Position Responsibilities

  • Greet visitors to the organization in a professional and friendly manner
  • Provide the first point of contact for Customer queries
  • Answer all incoming calls and correspondence and arrange for appropriate replies. If necessary, you will coordinate efforts with other team members
  • Return phone messages the same day
  • Reply to emails on the same day or first thing the next day morning
  • Dealing with walk-ins
  • Educating/Directing homeowners on how to submit deficiencies (new concerns, 30 days, etc.)
  • Inputting/closing new deficiencies
  • Requisition or order materials, equipment, and supplies
  • Arrange any IT repairs within the office
  • Create Tarion Certificate of Completion and Possession (CCPs)
  • Create a positive environment for the Customer Care team and homeowners
  • KPI - Help achieve ZDAC (Zero Deficiency at Closing)
  • Review the Tarion portal daily and print off all items reported per suite.
  • Generate Purchase orders (POs) as needed
  • Complete time sheets for Customer Care team members
  • Support and assist with company events and office functions
  • Process invoices, expense reports, cheque requisitions, project budgets, and maintain an organized filing system of paper and electronic documents
  • Reply to general information requests with accuracy
  • Arrange adequate coverage of the reception area when away from reception for any reason
  • Other administrative duties and/or special projects as assigned
  • Your hours of work may vary and extend to weekend and p.m. hours as required

    • Qualifications and Skills

  • Experience: 1+ years of administrative support experience
  • Exceptional interpersonal skills
  • Ability to use initiative and self-managing skills to work independently with minimal direction and respond effectively to issues that arise
  • Keen focus on providing excellent customer service
  • Strong organizational and problem-solving skills
  • Ability to effectively collaborate with all levels of the business and develop/sustain cooperative working relationships with internal staff, vendors, and external contacts
  • Adapt to different communication styles
  • Ability to communicate effectively, both oral and written; ability to exercise confidentiality
  • Ability to allocate time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands, competing priorities
  • Advanced proficiency in spelling, punctuation, and grammar
  • Tarion Warranty Service knowledge
  • Strong communication and customer service skills
  • Prepare weekly customer care meeting minutes
  • Computer Skills: Excellent knowledge of Microsoft Office including Word, Outlook, and Excel

    • Additional Information

    Amacon is an equal-opportunity employer who offers competitive compensation and benefit programs. This full-time salaried position works 8:30 am - 5:00 pm, Monday through Friday and is located in Mississauga.

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