Jobs
>
Burnaby

    Security Command Centre Operator - Burnaby, Canada - Paladin Security

    Paladin Security
    Paladin Security Burnaby, Canada

    3 weeks ago

    Paladin Security background
    Full time
    Description

    Overview

    Paladin Security: Making the World a Safer and Friendlier Place because we CARE
    Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

    We are looking for experienced Security Operators to join our team

    Become an integral part of the safety and security team and help coordinate the emergency response for Critical Infrastructure in the Province. This is a great opportunity to gain experience working at one of the most sophisticated Security Alarm monitoring and security command centers in North America and be part of a high-performing team. Additionally, you will receive exposure to an enterprise security environment that's truly integrated in terms of implementing industry-leading security-based technology and security systems to mitigate risk including drones and other technology.?

    Unlock a $1,000 Hiring Bonus If you are the successful candidate for this role, you will receive a structured payout, distributed in 4 monthly installments post-employment commencement.

    Job Skills / Requirements

    In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. The Security Command Centre ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. The Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property.

    Our Operators must have the ability to direct, communicate, and instruct officers in the field as necessary. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.

    Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.

    RESPONSIBILITIES:

  • Monitor and dispatch alarm events and live crime in progress via video monitoring
  • Initiate after-hour emergency service calls and security requests
  • Triage technology and security systems deficiencies through the service request process
  • Handle incoming / outbound calls and email communication
    Conduct surveillance, patrol, access control, and technical analysis
  • Record and maintain incident reports and evidence packages
  • Adhere to established departmental procedures and Municipal, Provincial, National, and Industry Standards
  • Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
  • Actively listen to the caller to summarize key points of information and enter them into the computer system
  • Actively seek win-win solutions, always maintaining professionalism in cases of healthy conflict and in supporting / managing differences of opinion
  • Maintain a working knowledge of computers, networks, and security systems (CCTV, remote video, access control, etc.)
  • Monitor designated company locations remotely and rovide dispatch information to emergency responders as appropriate
  • Provide support to our internal customers
  • Conduct daily assigned compliance audits

    • QUALIFICATIONS:

  • Minimum 1-year of work experience in the security industry
  • Minimum 6-months work experience in:A Control Centre, Security Command Centre or Call Centre environment; and,Administrating a Security Access Software program (Lenel, GE, DSC, Keyscan, etc.); and,Using integrated software security (CCTV, Access, Intrusion); and,Automatic Call Distribution (ACD) systems, Telecom IP phone service, and operation; and,Photo ID software, hardware, HID card product line; and,
    Programming and monitoring with integrated software (ex. Lenel, Bold, DSC, GE, Europlex, Keyscan)
  • Operational knowledge and working understanding of alarm receivers and servers (ex. BOSCH, Surgard)
  • Experience in a professional setting and providing a positive customer experience
  • Strong computer proficiency, specifically in Microsoft Office suite, with a minimum typing speed of 45wpm
  • Ability to work independently in a varied and fast-paced team environment while maintaining objectivity, situational awareness, and cognitive flexibility for demanding events to happen at any time during your shift
  • Excellent time management, organizational & prioritization skills
  • High level of discretion and the ability to maintain confidentiality of all company information, procedures, facilities systems, and investigations
  • Thorough knowledge of security and threat/risk assessments
  • Vancouver Whitecaps FC

    Coordinator, Academy Centre Operations

    3 weeks ago

    Vancouver Whitecaps FC Burnaby, Canada

    **Position Title**:Coordinator, Academy Centre Operations** · **Location**: Christine Sinclair Community Centre** · **Terms**:Full-time, Permanent** · **Reports to**: Manager, Academy Centre Operations** · Vancouver Whitecaps FC is looking for a new team member to join our Soccer ...

  • Vancouver Whitecaps FC

    Coordinator, Academy Centre Operations

    2 weeks ago

    Vancouver Whitecaps FC Burnaby, Canada

    Salary: · **Position Title**:Coordinator, Academy Centre Operations** · **Location**: Christine Sinclair Community Centre** · **Terms**:Full-time, Permanent** · **Reports to**: Manager, Academy Centre Operations** · Vancouver Whitecaps FC is looking for a new team member to join ...

  • Paladin Security

    Security Command Centre Operator

    2 weeks ago

    Paladin Security Burnaby, Canada

    Security Command Centre Operator · In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. The Security Command Centre ensures a 24/7 communication link between client field s ...

  • BCAA

    Assistant Manager, Call Centre Operations

    3 weeks ago

    BCAA Burnaby, Canada

    Work at an award-winning top employer If you are looking for an empowering and progressive place to shape your future, then you've landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all ac ...

  • Fraser Health

    Operator, Housekeeping Call Centre

    2 weeks ago

    Fraser Health New Westminster, Canada

    Salary range: The salary range for this position is CAD $ $26.76 / hour Why Fraser Health?: · Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of t ...

  • Commissionaires BC

    Operations Centre Coordinator

    2 weeks ago

    Commissionaires BC Vancouver, Canada

    **Our Story** · Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. · Commissionaires provides security servi ...

  • Commissionaires BC

    Operations Centre Coordinator

    2 weeks ago

    Commissionaires BC Vancouver, Canada Full time

    **Our Story** · Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. · Commissionaires provides security servi ...

  • Commissionaires BC

    Operations Centre Coordinator

    1 week ago

    Commissionaires BC Vancouver, Canada

    **Our Story** · Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. · Commissionaires provides security servi ...

  • University of British Columbia

    Operations Centre Manager

    5 days ago

    University of British Columbia Vancouver, Canada

    Staff - Non Union · Job Category · M&P - AAPS · Job Profile · AAPS Salaried - Facilities Management, Level D · Job Title · Operations Centre Manager · Department · Leadership | Mechanical Trades | Building Operations · Compensation Range · The Compensation Range is the span betwe ...

  • Vancouver Airport Authority

    Manager, Operations Centre

    12 hours ago

    Vancouver Airport Authority Vancouver, Canada

    Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), YVR is made up of a team of diverse people who are working collaboratively to Connect BC proudly to the World. Safety is at the core of everything we do; we're innovative, fun, and we invest i ...

  • Commissionaires BC

    Operations Centre Coordinator

    4 days ago

    Commissionaires BC Vancouver, Canada Full time

    **Our Story** · Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. · Commissionaires provides security servi ...

  • Commissionaires BC

    Operations Centre Coordinator

    2 days ago

    Commissionaires BC Vancouver, Canada

    **Our Story** · Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. · Commissionaires provides security servi ...

  • Vancouver Airport Authority

    Manager, Operations Centre

    1 week ago

    Vancouver Airport Authority Vancouver, Canada

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. · **Position overview** · **Key responsibilities include**: · - Building a thriving and successful team through relationships with business partne ...

  • City of North Vancouver

    Operational Communications Centre Supervisor

    2 weeks ago

    City of North Vancouver North Vancouver, Canada

    Position Information · **Title** · - Operational Communications Centre Supervisor**Job Status** · - Regular Full Time**Position Overview** · - The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be "The Healthiest Small City in ...

  • Vancouver Whitecaps FC

    Coordinator, Academy Centre Operations

    3 weeks ago

    Vancouver Whitecaps FC Vancouver, Canada

    **Position Title: Coordinator, Academy Centre Operations** · **Location: Christine Sinclair Community Centre** · **Terms: Full-time, Permanent** · **Reports to: Head Coach, Girls Elite Academy** · Vancouver Whitecaps FC is looking for a new team member to join our Soccer Developm ...

  • City of North Vancouver

    Operational Communication Centre Supervisor

    2 days ago

    City of North Vancouver North Vancouver, Canada

    **City of North Vancouver** · **Operational Communication Centre Supervisor**: · **Regular Full time** · The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be "The Healthiest Small City in the World", with five key priorities ...

  • City of North Vancouver

    Operational Communication Centre Supervisor

    1 day ago

    City of North Vancouver North Vancouver, Canada

    Position Information · **Title** · - Operational Communication Centre Supervisor**Job Status** · - Regular Full Time**Position Overview** · - The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be "The Healthiest Small City in ...

  • The City of Vancouver

    Manager, Community Centre Operations, Carnegie

    3 weeks ago

    The City of Vancouver Vancouver, Canada

    **Requisition ID**:38986 · **Organization** · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consi ...

  • UNITED PARCEL SERVICE

    Package Centre Operations Clerk

    1 week ago

    UNITED PARCEL SERVICE Richmond, Canada

    **Primary Job Posting Location**: · Richmond, British Columbia Canada · Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We ...

  • UNITED PARCEL SERVICE

    Package Centre Operations Clerk

    2 days ago

    UNITED PARCEL SERVICE Delta, Canada

    **Primary Job Posting Location**: · Delta, British Columbia Canada · Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We kno ...