- Play a proactive role in creating and managing service levels to ensure that they meet the needs of the business and creating reports/dashboards to present to leadership and team members.
- Assist with Asset Management and regular inventory checks of items to ensure stock levels are appropriate.
- Monitor, moderate and create technical/process documents and regularly audit for adherence to these items including the maintenance of a knowledge database.
- Manage the queue and technically assist analysts and end-users when ticket volumes peak or additional expertise is required.
- Provide operational and technical leadership and mentoring members of the ETS Team.
- Minimum of 5yrs experience in a technical service desk role.
- 1-3 Years experience in developing and managing a team.
- Ability to effectively present information and respond to questions from management and business leaders.
- Experience in working within a helpdesk ticket management system.
- Experience in using and reporting in ServiceNOW.
- Experience developing self-serve and automated services utilizing Powershell, ServiceNOW or other tools.
- Multi-task and manage a variety of diverse (and sometimes conflicting) requests, priorities and activities.
- Professional certification in IT ( ITIL, CompTIA A+, Microsoft) highly valued. $90,000 - $102,000 a yearWhen you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.
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Team Lead, Grant Management
3 days ago
Mitacs Toronto, Canada**This position can be fully remote or hybrid near Mitacs offices in Montreal, Toronto, Vancouver, Ottawa or Calgary** · Mitacs is a national not-for-profit that helps industry and not-for-profit partners solve strategic challenges by leveraging Canada's world-class post-secondar ...
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Team Lead
2 weeks ago
Ryder System Caledon, Canada**Summary** · Under the responsibility of the Logistics Supervisor, the Warehouse Team Leader assists in ensuring customer requirements are performed effectively and efficiently. The incumbent provides guidance and instruction to the members of a team for the purpose of achieving ...
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Team Lead
3 weeks ago
Ryder System Caledon, Canada**Summary** · **Available Full Time** · **Hourly: $19.50 plus shift premium** · **Friday to Monday** · **Weekly Pay with Direct Deposit** · **RRSP, Stock Options, and a COMPANY PAID PENSION PLAN** · Under the responsibility of the Logistics Supervisor, the Warehouse Team Leader a ...
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Team Lead
2 weeks ago
Altea Active Liberty Village Toronto, CanadaStudio Fitness Team Leads are proud brand ambassadors consistently showcasing and promoting our studio fitness offerings through social media, marketing and promotion channels. You exhibit unwavering authenticity and thoughtfulness about our company's vested interest. You are an ...
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Team Lead
1 week ago
Sky Zone Toronto, Canada**Sky Zone, LLC** · Do you love fun and exciting environments? Do you love creating memorable experiences? As the largest provider of trampoline parks globally with name such as, DEFY, Skyzone, Rock'n Jump and more. · **We are looking for new Team Lead** · Job Duties · - Conduct ...
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Team Lead
2 weeks ago
Ministry of Health Toronto, CanadaAre you seeking a Team Lead role where you can work closely with the team and other internal partners to promote and protect the health of Ontarians? Do you have expertise in policy analysis, strategy development and project management? Do you have strong skills to develop and pr ...
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Team Lead
2 weeks ago
Queen Street Bakery Toronto, Canada**Team Lead - Bakery** · Queen St Bakery is looking for a Team Lead Operator to join our fast-paced food start-up. We are a gluten free food manufacturer that since launching in 2018 has grown exponentially and now is looking to expand internationally. · **Job location: Scarborou ...
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Team Lead
2 weeks ago
Essilor Toronto, CanadaPowering Vision · EssilorLuxottica Canada is an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visu ...
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Team Lead
2 weeks ago
Roots Toronto, Canada OTHERWHAT WE'RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the St ...
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Team Lead
3 weeks ago
The Neighbourhood Group Toronto, Canada_The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community House_ · JOB OPPORTUNITY Job# TNG2024-62 · **POSITION TITLE: iPhare Team Lead - Peer Program: Sheltering Sites Harm ...
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Team Lead
1 week ago
The Neighbourhood Group Toronto, Canada**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community House** · JOB OPPORTUNITY Job# TNG **POSITION TITLE**: · Team Lead - SafeSpot 2 Project - Modular Housing · **DEPAR ...
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Team Lead
3 weeks ago
Ministry of Labour, Immigration, Training and Skills Development Toronto, CanadaAre you a dynamic leader with a passion for driving organizational excellence and innovation? The Labour Relations Solutions Division (LRSD) of the Ministry of Labour, Immigration, Training and Skills Development (MLITSD) is looking for Team Leads to spearhead transformative init ...
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Team Lead
2 weeks ago
Queen's Cross Food Hall Toronto, Canada**Company Description** · COMING SOON A fresh culinary experience is coming to CF Toronto Eaton Centre with the arrival of Queen's Cross, a new chef-driven dining concept created in partnership with Oliver & Bonacini Hospitality (O&B). Slated to open in spring 2024, Queen's Cross ...
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Team Lead
2 weeks ago
Ministry of Health Toronto, CanadaJoin the Laboratories and Diagnostics Branch at the Ministry of Health to lead the development of a provincial laboratory medicine program that is comprehensive, accessible, efficient, insightful, intuitive, and responsive. This role will lead a team and multiple stakeholders to ...
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Team Lead
3 weeks ago
Ministry of Economic Development, Job Creation and Trade Toronto, CanadaAre you an experienced senior policy professional interested in tackling transformational policy projects and building collaborative partnerships? Do you have a passion for economic development and local innovation? · If so, join the Regional Economic Development Branch at the Mi ...
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Team Lead
3 weeks ago
Professional Alternative Toronto, Canada**DUTIES & RESPONSIBILITIES**: · - Provide technical leadership to the web development team through the full software development lifecycle including hands-on design, development, and code review sessions. · - Ensure the development team delivers high quality software leveraging ...
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Team Lead
3 weeks ago
Ministry of Municipal Affairs and Housing Toronto, CanadaPassionate about making a difference in Ontario's communities? Do you want to play a role in shaping the future of Ontario and inform decisions that will impact the quality of life of Ontarians for generations to come? Do you want to be part of implementing the province's land us ...
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Team Lead
3 weeks ago
Dentalcorp Canada Toronto, CanadaAbout us: · dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its ...
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Team Lead
2 weeks ago
Royal Standard Landscaping Toronto, Canada**GROW Program Verified Employer** · **About Us** · Royal Standard Landscaping is a trustworthy and knowledgeable team of professionals delivering fine garden care to high end properties in Toronto. We grow and maintain beautiful residential gardens through the careful cultivatio ...
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Team Lead
2 weeks ago
Eva's Initiatives for Homeless Youth Toronto, Canada**JOB POSTING** · **POSTING #: ** · **POSITION TITLE: TEAM LEAD SHELTER SERVICES - PHOENIX SITE** · **THE OPPORTUNITY** · - _Join one of the Top 10 Canadian Youth Impact Charities of 2022 today Since 2010, Charity _ · - Intelligence has awarded Eva's with high marks for financial ...
Team Lead - Toronto, Canada - PointClickCare
Description
For more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we've become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient's journey.Reporting to the Sr. Manager, Employee Digital Experience, as a member of the Technology & Support Services Department, a successful candidate will be responsible for supervising, guiding, and instructing staff on the day-to-day operations of the Employee Technology Services team. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting PointClickCare's user base, emphasizing activities and task prioritization. Close team and external departmental interaction and communications delivered with a high degree of customer service in a fast-paced workplace will be daily requirements.Key Responsibilities
Qualifications and Skills