Jobs
>
Toronto

    French Bilingual Client Service Representative - Toronto, ON, Canada - Legal Aid Ontario

    Legal Aid Ontario
    Legal Aid Ontario Toronto, ON, Canada

    3 weeks ago

    Default job background
    Description

    Union: OPSEU - PO

    Job Number: J

    Job Type: Contract

    Contract Duration: 24 months

    Job Location: Toronto

    Job Category: Customer Service / Customer Associates

    Job Classification: FPA3

    Role Designation: Fully Remote - Employee works fully remote from an approval off site location

    Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

    As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

    If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

    Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

    We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

    Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

    Primary function

    The incumbent will use their excellent client service skills and knowledge of Legal Aid Ontario (LAO) to meet client needs and expectations through the use of a telephone based Client and Lawyer Support Centre (CLSC).

    This is a 100% Work from Home position. Reporting to: Team Manager, Client and Lawyer Support Centre

    Key accountabilities


    • Assisting callers in a contact centre environment and providing information in priority
    sequence

    • Accessing client information through the use of PeopleSoft and other computer systems

    • Providing Public Legal Information and where appropriate and moving the caller through LAO's continuum of services

    • Clarifying status of specific legal aid applications, in response to telephone inquiries from clients and lawyers

    • Entering and maintaining case details in PeopleSoft, Excel Databases, or other software for future reference by other LAO staff

    • Communicating eligibility for Legal Aid services based on completion of a legal and financial assessment

    • Documenting client issues and escalating to other LAO departments or District Offices

    • Referring applicants that have been refused or that don't meet established assistance guidelines to seek other legal and/or government services, including the lawyer referral service, legal clinics, and duty counsel, where appropriate

    • Identifying areas of improvement and voicing ideas to help build a strong foundation for a client service delivery structure grounded in best practices

    • Responding to queries and complaints in a professional, courteous manner and providing referrals to appropriately address requests for further information

    • Working with exposure to emotionally charged situations, e.g., providing information to upset or agitated clients or employees

    • Other related duties as required

    Required skills & experience


    • Excellent verbal and written communication skills and sound judgement for supporting clients

    • Excellent customer service skills with the proven ability to empathetically manage difficult client relationships while effectively resolving outstanding issues or problems.

    • Knowledge of the larger social justice network in which LAO operates and provides client service

    • Organizational skills with excellent attention to detail and the ability to multitask

    • Knowledge of and experience with Aboriginal Peoples culture is considered an asset

    • Demonstrated competency with PeopleSoft software will be considered an asset

    • Demonstrated competency with Microsoft Office software

    • Demonstrated Proficiency in oral and written French (as well as English), selected candidates will be tested)

    Organizational Competencies Expected

    • Client Focus

    • Adaptability and Flexibility

    • Personal Motivation and Accountability

    • Focus on Quality and Best Practice

    • Problem Solving and Judgment

    • Organizational Awareness

    • Teamwork and Collaboration To apply submit a cover letter & résumé. Additional Requirements:
    A dedicated computer system with all required software will be provided to successful candidates throughout their employment, including an Ethernet cable that will need to be connected to an employee provided high-speed home internet connection. Sufficient actual bandwidth must be available during business hours in addition to any personal use in the home. Minimum employee home internet requirements include: Internet Type:
    - Supported: Cable, DSL and Fibre
    - Not Supported: LTE, Satellite or Wireless
    - Recommended Minimum Internet Package Posted Speeds: Download: 75 Mbps/Upload: 20 Mbps
    - Actual required speeds during business hours:Download: 25 Mbps/Upload: 10 Mbps The candidate's existing internet provider and package will be validated during the pre-screening process, based on the physical address provided for the candidate's remote work location. In some cases, employee internet speeds may need to be increased in order to meet business needs. Only those candidates selected for an interview will be notified. Currently, the virtual live mandatory training is scheduled between (full participation is required):
    - Monday July 8 to Tuesday July 30, 2024 This position may also require occasional travel to LAO offices upon request. This position is collectively represented by the Ontario Public Service Employees Union (OPSEU) Local 525 and, therefore, union dues will be deducted bi-weekly. Note: If a permanent employee, currently represented by OPSEU, is the successful candidate for this opportunity, they will return to their home position at the conclusion of this assignment, if the position continues to exist. Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly. First time applying to LAO? You will need to create a profile AND then apply for the position.
    Already have an Njoyn account? Just sign in and select "my jobs" to apply.
    Once you have successfully applied you will receive a confirmation email. Trouble applying? For telephone support please call or email:

    Are you interested in this job?

    Legal Aid Ontario (LAO), an independent but publicly funded and publicly accountable non-profit corporation. None of this material may be commercially reproduced, but copying for other purposes, with credit, is encouraged.

    #J-18808-Ljbffr
  • The Cigna Group

    Bilingual Customer Service Representative

    2 weeks ago

    The Cigna Group Toronto, Canada

    Le personnel du Centre d'appels à l'intention des fournisseurs agit à titre d'intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d'appels doit ref ...

  • Victoria's Secret

    HR Service Representative

    1 week ago

    Victoria's Secret Toronto, Canada

    **Description** · Canadian HR Service Representative working 100% remote. Responsible for answering and supporting associates as well as Managers with personal, payroll and benefits inquiries for Canada. Specializing in Canadian legislation by province. · **MUST BE BILINGUAL IN F ...

  • EXPLORATIO

    Bilingual Customer Service Representative

    2 weeks ago

    EXPLORATIO Toronto, Canada

    Welcome to **Exploratio**: your partner towards a fulfilling career · **Always wanted to work for the government? Well, this is your chance to show your expertise in problem-solving and your enthusiasm for providing excellent service** · Our client, located in Toronto, is seeking ...

  • Cigna

    Bilingual Customer Service Representative

    1 week ago

    Cigna Toronto, Canada

    **NOTE**: This is a 6 months contract position with a possibility of extension. · The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflec ...

  • EXPLORATIO

    Bilingual Customer Service Representative

    5 days ago

    EXPLORATIO Toronto, Canada

    Welcome to **Exploratio**: your partner towards a fulfilling career · Searching for a job has never been as exciting and rewarding as with Exploratio. We are more than just a recruitment agency - we are your trusted partner in your quest for the ideal job. · **Do you possess expe ...

  • Cigna

    Bilingual Customer Service Representative

    4 days ago

    Cigna Toronto, Canada

    The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada's commitment to accessibility and responsiveness to provid ...

  • Cigna

    Bilingual Customer Service Representative

    2 days ago

    Cigna Toronto, Canada

    Représentant bilingue, Centre d'appels d'Express Scripts Canada à l'intention des fournisseurs · Express Scripts Canada est à la recherche d'un représentant bilingue pour son Centre d'appels à l'intention des fournisseurs. Si le travail en après-midi ou en soirée convient mieux à ...

  • Legal Aid Ontario

    Bilingual Client Service Representative

    5 days ago

    Legal Aid Ontario Toronto, Canada

    Information sur l'entreprise · Le personnel d'Aide juridique Ontario est déterminé à faire une différence dans la vie de ses clients. · En tant que partenaire à part entière du système de justice, Aide juridique Ontario (AJO) offre à ses employés plus qu'un emploi. Elle offre l'o ...

  • NCRi Inc.

    Bilingual Customer Service Representative/wfh

    2 weeks ago

    NCRi Inc. Toronto, Canada

    NCRI is growing stronger and is seeking a Bilingual Customer Service Representative to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The expected start date will be September 5th, 2023. · **Ho ...

  • Moneris Solutions

    Bilingual Customer Service Representative Iii

    2 weeks ago

    Moneris Solutions Toronto, Canada

    **L'opportunité - Votre carrière à Moneris**: · Vous serez responsable de la gestion des litiges pour toutes les marques de carte (Visa, Mastercard, Discover, OptBlue d'Amex et UnionPay). Vous serez responsable de soutenir, instruire et former les commerçant(e)s à éviter les diff ...

  • Canadian Premier

    Service Representative

    3 weeks ago

    Canadian Premier Toronto, Canada

    Role · Reporting to the AVP, Creditor and Affinity and Association, the Service Representative is responsible for servicing a block of business as well as participating in the acquisition of new business. You will communicate with clients, advisors/brokers/consultants, plan admin ...

  • Endries International, Inc.

    Service Representative

    1 week ago

    Endries International, Inc. Toronto, Canada

    Job Details · Description · Endries International, Inc. a leading distributor of fasteners and other class "c" items and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEM's) worldwide, is looking for a full-time Service Representative ...

  • Manulife

    Service Representative

    2 weeks ago

    Manulife Toronto, Canada

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...

  • 11779214 CANADA INC.

    financial services representative

    2 weeks ago

    11779214 CANADA INC. Whitby, Canada

    Education: · Expérience: · Education · Bachelor's degree · Work conditions and physical capabilities · Attention to detail · Fast-paced environment · Work under pressure · Personal suitability · Accurate · Client focus · Efficient interpersonal skills · Excellent oral communica ...

  • BMO Financial Group

    Service Representative

    2 weeks ago

    BMO Financial Group Toronto, Canada

    250 Yonge Street Toronto Ontario,M5B 2L7 · Conducts reviews of credits, loans, and mortgage files to ensure all actions documentation (e.g., appropriate signatures, reference numbers, etc.) is in accordance with documented rules and procedures. Provides assurance as to the qualit ...

  • Allegion Canada Inc.

    Client Representative

    3 weeks ago

    Allegion Canada Inc. Ontario, Canada

    Bi-lingual Customer Service Representative page is loaded Bi-lingual Customer Service Representative · Apply locations Mississauga, Canada time type Full time posted on Posted Yesterday job requisition id JR28200 Creating Peace of Mind by Pioneering Safety and Security · At All ...

  • Canadian Premier

    Service Representative

    1 day ago

    Canadian Premier Toronto, Canada

    **Role** · Reporting to the AVP, Creditor and Affinity and Association, the Service Representative is responsible for servicing a block of business as well as participating in the acquisition of new business. You will communicate with clients, advisors/brokers/consultants, plan a ...

  • Desjardins

    Service Representative

    4 days ago

    Desjardins Toronto, Canada

    As a Group Benefits Service Representative, you help serve and maintain business relationships with members and clients. Working in the Business Development team, you are called to know and keep up to date with our newest products and service through multiple departments and chan ...

  • Golden Mile Chrysler

    Service Bdc Representative

    3 weeks ago

    Golden Mile Chrysler Toronto, Canada

    **Golden Mile Chrysler is hiring a Service BDC Representative** · **What is it?** · The Service BDC Representative is the first point of contact for customers coming into our Service Department. They build lasting relationships with customers, and advise them on the best practice ...

  • People Corporation

    Customer Service Representative

    2 weeks ago

    People Corporation Toronto, Canada

    **Opportunity: Customer Service** Representative* · **Location: Toronto and surrounding areas (hybrid)** · At ACL, a People Corporation company, our mission is to meet and exceed the needs of all students across Canada, as more than just a health benefits program that serves and ...