- The minimum educational qualification for this position is a two-year College diploma in Office Administration, Business, Communications, Information Management, or a related discipline.
- You have a minimum of three (3) years recent experience in providing exceptional service in a client-focused environment.
- You are familiar with and comfortable using computer applications such as Microsoft Office Suite, E-mail, PeopleSoft and Brightspace.
- You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.
- Experience in training/facilitation preparation, delivery and evaluation would be considered an asset.
- Experience supporting/providing service to students and prospective students would be considered an asset.
- You demonstrate a commitment to inclusion, diversity, equity, accessibility and anti-racism.
- You possess excellent interpersonal skills and can interact at all levels of an organization.
- You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.
- Your superb team working skills enable you to contribute positively to a team environment.
- You are known for your problem solving and critical thinking skills.
- You are a strong communicator.
- You possess excellent coordination skills specifically related to working with colleagues across campuses and multiple departments and external stakeholders.
- You have proven records and information management skills and abilities specifically related to student records.
- You demonstrate a strong commitment to excellence in customer service.
- You are dedicated to life-long learning and show initiative in learning and using new technologies and online services.
- Represent NSCC in building strong relationships.
- Develop and convey a deep, rich knowledge of NSCC services, practices, and policies.
- Be considered a subject matter expert for people wanting services and supports in an online environment.
- Flexible and responsive, the Online Service Specialist will have the ability to embrace and capitalize on new processes, technologies and systems designed to improve the student experience.
- Play an integral role in fostering and influencing existing online service delivery and supporting the development of new online service initiatives.
-
Nova Scotia Community College Halifax, NS, CanadaOperational Support · Online Service Specialist (CS6) · Education · Institute of Technology Campus · Halifax, Nova Scotia · Student Awards and Experience · Continuing, Full-time Position : Commencing approximately September 1, 2024. · Application deadline is 11:59pm, May 1 ...
-
Program Administrator
2 weeks ago
Eastern College Halifax, Canada**Job Title**: Program Administrator, Eastern Online · **Company**: Eastern College · **Location**: Hybrid (Occasional travel to closest campus) · **Hours**:8:00 a.m. - 5:00 p.m., Monday - Friday · **Start Date**:Immediate** · **About Us**: · Eastern College Inc. is a leader in t ...
-
International Recruitment Specialist
2 weeks ago
Saint Mary's University Halifax, Canada**Date Posted**:January 16, 2023 · **Posting Deadline**:January 30, 2023 · **Department**:Student Recruitment · **Type of Employment**:Permanent, Full-time · **Group Affiliation**:APC Group, Group 6 ($64,789 - $83,489 annually) · At Saint Mary's University, you will be surrounded ...
-
Post-secondary Autism Support Specialist
2 weeks ago
Autism Nova Scotia Halifax, Canada**UNDERSTANDING - ACCEPTANCE - INCLUSION - COURAGE** · **About Autism Nova Scotia** · Autism Nova Scotia is a national leader in providing social, educational, and employment supports for people with Autism Spectrum Disorder (ASD), their families, caregivers, and professionals. O ...
-
Regional Sales Manager
1 week ago
MRINetwork Halifax, Canada**REGIONAL SALES MANAGER - LOS ANGELES** · My client is a K-12 Campus Safety specialist that is seeking a mission driven individual to help keep schools safe. Some travel is required within the assigned territory. · **Requirements**: · - Must have experience calling on the K-12 m ...
-
Web & Digital Media Specialist
3 weeks ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Web & Digital Media Specialist · **Department/Unit** · - Schulich School of Law - General · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S09-23 · **Employee Group** · - DPMG · **Positio ...
-
Employment Specialist
3 weeks ago
Eastern College Halifax, CanadaEastern College Inc. is actively seeking an **Employment Specialist** to join our Career Services team at the **Halifax Campus**. · **Primary Purpose**: · The main purpose of the Employment Specialist is to successfully place Eastern students into internships in the industry rela ...
-
Enrolment Services Specialist
1 week ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Enrolment Services Specialist · **Department/Unit** · - Registrar's Office · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S42-23 · **Employee Group** · - NSGEU Local 77 · **Position Typ ...
-
Student Affairs Advisor
2 weeks ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Student Affairs Advisor · **Department/Unit** · - Pharmacy · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S122-24 · **Employee Group** · - DPMG · **Position Type** · - Regular, On-Going ...
-
Employer Liaison Specialist
2 weeks ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Employer Liaison Specialist · **Department/Unit** · - Sci, Information Tech, Eng Co-op Ed · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S332-23 · **Employee Group** · - NSGEU Local 77 ...
-
Evaluation Specialist
3 weeks ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Evaluation Specialist · **Department/Unit** · - Undergraduate Medical Education · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S022-24 · **Employee Group** · - DPMG · **Position Type** ...
-
Systems Support Specialist
2 weeks ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Systems Support Specialist · **Department/Unit** · - Registrar's Office · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S174-23 · **Employee Group** · - NSGEU Local 77 · **Position Type* ...
-
Data and Operations Specialist
1 week ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Data and Operations Specialist - 2 positions · **Department/Unit** · - Registrar's Office · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S116-23 · **Employee Group** · - NSGEU Local 77 ...
-
Privacy Officer
2 weeks ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Privacy Officer · **Department/Unit** · - President's Office · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S196-23 · **Employee Group** · - DPMG · **Position Type** · - Regular, On-Goi ...
-
Environmental Health
3 weeks ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Environmental Health & Safety Technician · **Department/Unit** · - Safety Office · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S106-23 · **Employee Group** · - NSGEU Local 77 · **Posit ...
-
Environmental Health
2 weeks ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Environmental Health & Safety Specialist (Industrial Safety) · **Department/Unit** · - Safety Office · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S322-23 · **Employee Group** · - NSGE ...
-
Career Recruitment Specialist, International
3 weeks ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Career Recruitment Specialist, International · **Department/Unit** · - Management - Dean's Office · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S36-23 · **Employee Group** · - DPMG · * ...
-
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Assessment, Quality Improvement and Data Specialist · **Department/Unit** · - Family Medicine · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S056-24 · **Employee Group** · - NSGEU Local ...
-
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Business Analyst and Systems Reporting Specialist · **Department/Unit** · - Registrar's Office · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S135-23 · **Employee Group** · - DPMG · **P ...
-
Career Recruitment Specialist
1 week ago
Dalhousie University Halifax, Canada**Position Details**: · - Position Information**Position Title** · - Career Recruitment Specialist · **Department/Unit** · - Faculty of Management - General · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S418-23 · **Employee Group** · - DPMG · **Position ...
2425-079 - Online Service Specialist (CS6) - IT Campus - Halifax, Canada - Nova Scotia Community College
Description
Operational Support
Online Service Specialist (CS6)
Education
Institute of Technology Campus
Halifax, Nova Scotia
Student Awards and Experience
Continuing, Full-time Position: Commencing approximately September 1, 2024.
Application deadline is 11:59pm, May 16, 2024.
Competition No
Salary range: $48,210.27 to $59,117.52 annually.
This position may be eligible for hybrid or remote work. Please visit for more details on our FlexWork Policy.
QualificationsQualifications and Occupational Experience:
Relevant Skills and Knowledge:
The Online Service Specialist is an expert in client satisfaction and knowledge management and is solutions-oriented to provide support to prospects, applicants, current students, and other internal and external partners of NSCC. Enthusiastic and passionate about the NSCC experience, this role requires a high level of communication, positivity, ownership, organization, and knowledge. It requires a strong desire to contribute to student success and the success of the College as a key force in the economy and quality of life in Nova Scotia. The Online Service Specialist is responsible for both inbound and outbound communication, which fosters a quality experience for our students.
As one of our first responders to student inquiries, the Online Service Specialist will:
Reporting to the Manager, Signature Events and Service, the Online Service Specialist serves as frontline service support for Brightspace users, NSCC's eCampus and online Apprenticeship, providing them with informing and navigating support as needed. The Online Service Specialist responds to telephone calls, emails, tech service desk tickets and other online service requests in an accurate and timely manner, while providing a high level of customer service to ensure a quality experience for all clientele, both internal and external. This position actively makes connections between clients and College services that foster student success, through a deep understanding and knowledge of NSCC services, practices, and policies.
Additional InformationNSCC offers competitive compensation and a comprehensive benefits package. As a learning-centred organization, we provide opportunities for every NSCC employee to be a life-long learner. Candidates selected for interviews will be expected to provide at least three recent occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.
NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Nikki Berrigan, HR Generalist at Our Employee Workplace Accommodation Policy can be found here.
#J-18808-Ljbffr
