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    Temporary Support Associate - Montréal, QC, Canada - Bell Canada

    Bell Canada
    Bell Canada Montréal, QC, Canada

    3 weeks ago

    Default job background
    Part time
    Description

    At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.


    If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

    Corporate Services is at the centre of the action, providing the support that enables Bell's industry leadership.

    Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

    Temporary part-time / Summer Student

    A challenging and interesting opportunity for a motivated and action oriented individual in the Bell Corporate Security - Anti-Fraud Center.

    Bell Canada Corporate Security is accountable for establishing, implementing, administering and enforcing Bell Canada's Security Policies.

    The Anti-Fraud Center detects, analyzes and investigates potential telecommunications fraud on all of the different Bell services and technologies offered.

    We are responsible for managing the fraud governance program and working with the various Bell business units and external partners to take corrective actions to minimize fraud losses and protect company revenues.


    Under the direction of the Manager - Fraud Control Compliance & Detection, the chosen candidate will be responsible for the detection, investigation, and treatment of fraud against Bell.

    As well, the candidate will be required to document all fraud cases to allow the company to track trending and compile evidence against potential fraudsters.

    Detect, investigate and address potential fraud through a variety of internal and external applications; Recognize fraud trends
    Handle unusual and complex situations such as identity theft, escalations, specific email requests, billing inconsistencies, and work with fraud partners in a professional manner
    Communicate with victims, customers, and suspected fraudsters to determine the nature of fraudulent activity and resolve fraud cases to mitigate business losses
    Assist in documenting new processes and possibly assist with training documentation
    Document all fraud cases in case management and ticket management systems and databases to create an internal audit trail
    Take the necessary corrective measures to reduce fraud-related losses while maintaining good relationships with internal and external clients
    Participate in process improvement projects, including automation and simplification of procedures, and submit recommendations
    Knowledge of English and French are required: Proficiency in the language without any significant restrictions, in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
    MS Excel intermediate
    Experience in fraud detection or related domain
    Fraudster phone interview or related experience in customer relation and complex problem resolution
    Experience and knowledge of the wireline, wireless and Internet networks
    Certification in fraud industry, an asset (i


    e:
    CTFS {Certified Telecommunications Fraud Specialist}, CFE {Certified Fraud Examiner}, etc.)
    Knowledge of credit bureaus or credit analysis principles
    Studies in a related field (criminology, security, fraud, etc.)
    Knowledge of a 3rd language
    Flexibility to work various hours to meet business needs (Weekdays, evenings and weekends from 7:00 a.m. to midnight)
    Adequate knowledge of French is required for positions in Quebec.
    Position Typ

    e:

    Union Job Status:

    Summer Student Job Location:
    Canada : Quebec : Montreal
    Remote

    For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.

    Please apply directly online to be considered for this role.

    We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.

    We welcome and encourage applications from people with disabilities.
    Accommodations are available on request for candidates taking part in all aspects of the selection process. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .
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