Jobs
>
Toronto

    Technical Support Specialist - Ontario, Canada - Abbott Laboratories

    Abbott Laboratories
    Abbott Laboratories Ontario, Canada

    2 weeks ago

    Default job background
    OTHER
    Description

    About Abbott

    Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

    Working at Abbott

    At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

    • Career development with an international company where you can grow the career you dream of.
    • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
    • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

    The Opportunity

    This position is field-based and has responsibility for the evening/night shift in the Abbott Core Diagnostics Division. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

    What You'll Do

    The Technical Support Specialist (TSS) performs installations, emergency repairs, and preventative maintenance of Abbott Core Diagnostics Division instrumentation.

    • Perform emergency repair, preventative maintenance, installation and product updates at customer site.
    • Establish and sustain active communication link with CSC personnel, and provide daily support for all territories as required
    • Provide comprehensive support for the sales organization's efforts to include - but not limited to - repair and maintenance of demonstration equipment.
    • Perform modification and engineering updates at customer site.
    • Adhere to operating procedures.
    • Manage assigned spare parts at the appropriate inventory levels. Manage TSS Kits and individual spare parts inventory.
    • Prepare detailed documentation of each service call, utilizing the assigned laptop computer.
    • Complete service documentation and reports (service tickets, expense reports, inventory records, contract follow-up, reports, etc.) in accordance with Abbott policies and procedures.
    • Provide training of customers on proper operation of Abbott instrumentation on site, as required.
    • Create and perform Technical Service Business reviews as required
    • Recommend performance improvement strategies for territory.
    • Communicate with Sales Rep any concerns or recommendations.
    • Develop Achieving Service Excellence as per CRDx Guidelines.
    • Shift: Wednesday to Sunday (9:00 pm to 5:00 am) or Monday to Friday (10:00 pm to 6:00 am)

    Required Qualifications:

    • Three years (technical) with equivalent relevant experience required. Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. Practical experience of interfacing with customers preferred.
    • Minimum of 1 to 3 years experience
    • Must be able/willing to work the evening/night shift.
    • Be willing to work unscheduled overtime and travel, as required;
    • Participate in scheduled "on call" rotation for after-hours coverage, including after hours, weekend and holiday Technical Support Hotline;
    • Requires lifting and transportation of laptop computer; service tools; test equipment; and service part kits, as required;
    • Requires some lifting and relocation of Abbott instrumentation during installations and / or routine service calls;
    • Requires travel, including air travel;
    • Excellent communication and troubleshooting skills
    • Ability to work independently;

    Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

    Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

  • Equifax

    Customer Access Support Specialist

    1 week ago

    Equifax Toronto, Canada

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. · The Technical Support agent is responsible for the escalated sup ...

  • Environics Analytics

    Support Specialist

    2 weeks ago

    Environics Analytics Toronto, Canada

    **ROLE OBJECTIVE**: · Reporting to the Support team lead, the Client Services Support Specialist is responsible for providing a consistent, standardized approach of ongoing support for all Environics Analytics' (EA) data products and software tools. The Support Specialist will de ...

  • Trooh

    IT Support Specialist

    2 weeks ago

    Trooh Toronto, Canada

    **IT Support Specialist** · Toronto · Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As le ...

  • Wise Publishing, Inc.

    IT Support Specialist

    2 weeks ago

    Wise Publishing, Inc. Toronto, Canada

    **Salary Range**: $50,000- 60,000/year · **About Wise Publishing**: · Wise Publishing, Inc. is a digital publisher and technology company but we're much more than that; we're a group of talented, passionate people who believe that consumers deserve the best possible information t ...

  • Nuspark Inc.

    IT Support Specialist

    2 weeks ago

    Nuspark Inc. Toronto, Canada

    We are looking for an experienced **IT Specialist** to join our team, who will be responsible for the effective operation of information technology (IT) services and support across the organization. · **Why Join Rychiger Canada Inc.O/A Nuspark?** · Rychiger Canada Inc. converts c ...

  • Bally's Interactive

    IT Support Specialist

    3 weeks ago

    Bally's Interactive Toronto, Canada

    Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey ...

  • Gensler

    IT Support Specialist

    1 week ago

    Gensler Toronto, Canada

    Your Role · Gensler, an international architecture, design, and planning firm is seeking an IT Support Specialist to join our Toronto office. The IT Support Specialist will participate in the daily IT operations of the Gensler Toronto office and assist other regional offices. · W ...

  • CCDI Consulting Inc.

    IT Support Specialist

    3 weeks ago

    CCDI Consulting Inc. Toronto, Canada

    **Title**: IT Support Specialist · **Location**: Ontario · **Type**: Full-time · **Salary**: $55,000 · **Closing date**: March 1, 2023 · **Vacation**: 2 weeks · Position overview/ Aperçu du poste · This role will be the first line contact for implementation and management of qual ...

  • Urban Green Energy

    IT Support Specialist

    2 weeks ago

    Urban Green Energy Toronto, Canada

    **Summary · UGE develops, owns, and operates community and commercial solar and energy storage projects in the United States. With over a decade of experience in the industry, we are on the front lines, working to accelerate the transition to clean, reliable energy worldwide. · O ...

  • Harris Computer Systems

    Support Specialist

    3 weeks ago

    Harris Computer Systems Ontario, Canada

    Support Specialist · ResourceMate - Remote · Remote work opportunity with ResourceMate Library Management Solutions. Provide front line technical support for our North American and International customers. · What your impact will be: · - Operate as front line and primary support ...

  • Dragados Canada Inc.

    IT Support Specialist

    3 weeks ago

    Dragados Canada Inc. Toronto, Canada

    Dragados Canada, Inc., the Canadian construction arm of the ACS Group (one of the world's largest international construction and engineering companies), is seeking a talented and experienced IT Support Specialist to join its dynamic and energetic team. · Dragados Canada was estab ...

  • Angus Reid Forum

    IT Support Specialist

    2 weeks ago

    Angus Reid Forum Toronto, Canada

    The IT Support Specialist plays a crucial role in leading IT at the Angus Reid Group (ARG) whilst ensuring the seamless day-to-day operations of the company's IT systems, enhancing the end-user technology, enabling efficient day-to-day operations of Angus Reid Group and overseein ...

  • Sinclair Interplanetary by Rocket Lab

    IT Support Specialist

    2 weeks ago

    Sinclair Interplanetary by Rocket Lab Toronto, Canada

    **Why Rocket Lab** · Rocket Lab is the global leader in small satellite launch. Our mission is to open access to space to improve life on Earth. There are endless possibilities for what we can achieve with better access to space, and that access is now a reality thanks to Rocket ...

  • Agio, Inc.

    IT Support Specialist

    3 weeks ago

    Agio, Inc. Toronto, Canada

    Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Ag ...

  • Agio, Inc.

    IT Support Specialist

    3 weeks ago

    Agio, Inc. Toronto, Canada

    Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Ag ...

  • LEAP Legal Software

    Support Specialist

    1 week ago

    LEAP Legal Software Toronto, Canada

    **SCOPE** · LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globally, have offices in the USA, Australia and the UK with more than 12,000 ...

  • HDR

    IT Support Specialist

    2 weeks ago

    HDR Toronto, Canada

    **IT Support Specialist** · **-** · **(** · **173426** · **)** · **Description** · **About Us** · At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high- ...

  • Lightspeed Commerce

    Support Specialist

    2 weeks ago

    Lightspeed Commerce Toronto, Canada

    **Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a Support Specialist to support our Golf product team. Reporting to the Team Lead, you will be in contac ...

  • Studio Munge

    IT Support Specialist

    2 weeks ago

    Studio Munge Toronto, Canada

    At Studio Munge, we lift communities and bring spaces to life for many of the world's most iconic brands. Our environments are experiential, immersive, and thoughtfully curated. · - Closely mentored by Alessandro Munge, our award-winning multidisciplinary collective has created a ...

  • Miller Thomson LLP

    IT Support Specialist

    2 weeks ago

    Miller Thomson LLP Toronto, Canada

    We are seeking an **IT Support Specialist** to join our **Toronto **office · Acts as a front line liaison to resolve users' basic problems and questions with respect to software, hardware, mobile devices and network connectivity. Logs all end user support requests and identifies ...