- Primary point-of-contact for CMiC customers
- Review customer questions and reported problems
- Investigate and resolve customer cases
- Test system scenarios and duplicate issues to resolve customer inquiries
- Conduct web meetings with customers to gather information for investigative purposes and for further assistance
- Meet with Product Team members to discuss customer inquiries
- Participate in project and team meetings; interact and collaborate with team members as required
- Triage product queues daily
- Collaborate on regular basis with IT and DBA teams
- Analyzing and debugging the application
- Address cases timely and in accordance with customer expectations
- Accurately interpret and effectively comply with company standards, procedures and policies
- College/University Degree - preferably in Computer Science or IT related
- 3+ years of previous Tier 2 or higher technical support or customer service experience
- Excellent communication skills, both verbal & written
- Team-player, strong work ethic, and a positive attitude
- Exceptional analytical and problem-solving skills
- Ability to grasp new concepts and learn quickly
- Self-starter with good organizational and time management skills
- Detail oriented with the ability to manage and prioritize work flow
- Previous industry experience with supporting cloud infrastructure is preferred, especially OCI and AWS
- Proactive with the ability to meet tight deadlines and operate in a high-paced environment
- Experience with Network monitoring and alerts is a plus
- Experience with SQL experience will be preferred
- Previous experience with an ERP system is a plus
- Competitive benefits Package (including Health & Dental benefits)
- Paid vacation and personal days
- Townhall meetings where all employees are encouraged to participate in open discussions
- An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ's, and more)
- Health and Wellness focus including virtual yoga classes and wellness webinars
- RRSP Matching Program after 2 years of employment
- Experience in a rapidly growing, socially responsible corporation
-
Systems Support Analyst Intermediate(Support
2 weeks ago
Raise Toronto, Canada**RESPONSIBILITIES** · - Responsible for supporting the network infrastructure team to support and implement activities for their network environment · - Responsibilities include loading software, providing network support for servers and monitoring system and network performance ...
-
Bilingual Application Support Analyst
2 weeks ago
Trisura Guarantee Insurance Company Toronto, CanadaAt Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...
-
IT Support Analyst
1 week ago
Toronto Metropolitan Toronto, Canada**About Toronto Metropolitan**: · At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada's leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as ...
-
Support Analyst
2 weeks ago
Atlantis IT group Toronto, Canada**Support Analyst** · **Toronto, ON Hybrid** · **Long term Contract** · " 5-7 years of experience with Database administration (SQL server 2016/2019) in troubleshooting and Supporting large databases, database design, creation, and testing activities; Identifying reporting, and m ...
-
IT Support Analyst
1 week ago
The Michener Institute of Education at UHN Toronto, Canada**Qualified applicants are invited to submit a detailed resume and cover letter via the online job posting: ** · The Michener Institute is Canada's only post-secondary institution devoted exclusively to the applied health sciences professions. In January 2016, the Michener Instit ...
-
Support Analyst
1 week ago
KPMG-Canada Toronto, Canada**Overview** · At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. · The opportunity · The Support Analyst will report to the Manager or Supervisor of End ...
-
IT Support Analyst
3 weeks ago
Swift Medical Toronto, Canada**Who We Are** · Swift Medical is the global leader in digital wound care. We are a remote first organization headquartered in Toronto, with team members located across the U.S. and Canada. Our vision is to · **enable clinicians to provide better care to more patients in need **w ...
-
IT Support Analyst
1 week ago
Choice Properties REIT Toronto, CanadaLocation: · 22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5 · Support Desk Analyst · Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans approxima ...
-
IT Support Analyst
2 weeks ago
illumin Toronto, Canadaillumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence fro ...
-
IT Support Analyst
3 weeks ago
RGA Toronto, Canada**Position Overview** · **Responsibilities** · - Maintain high customer satisfaction by representing IT courteously, professionally, and effectively to the rest of the organization. · - Responsible for first and second level support of IT systems in the region, including PC's, pr ...
-
IT Support Analyst
2 weeks ago
SURREY PLACE Toronto, Canada**Program**:ICT** · **Status: Full Time **Permanent (Hybrid)** · **Hours: 36.25 hours/ week** · **Date Posted: March 21, 2024** · **Posting Close: April 2, 2024** · **About Surrey Place** · Surrey Place is a not-for-profit that serves people of all ages with developmental disabil ...
-
IT Support Analyst
2 weeks ago
Hem Innovative Solutions Inc. Toronto, Canada**MUST HAVE A CAR** · Job Overview: · **Position Description**: · - Create, track and close tickets for end-users issues. · - Update end-users with the status of their ticket. · - Troubleshoot, diagnose and correct - PC hardware, software and peripherals problems · - AD and O365 ...
-
Support Analyst
3 weeks ago
Harris Computer Systems Ontario, CanadaOperate as a frontline, primary support liaison between Cayenta and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets · - Assess a variety of situations, reviewing software configurati ...
-
IT Support Analyst
3 weeks ago
Yamaha Motor Canada Toronto, Canada**Summary of Responsibilities** · Strong computer skills and the ability to troubleshoot and diagnose problems. Familiarity with both PC and Mac hardware and software. Experience with Network repairs and analysis. Good customer service skills. Ability to communicate effectively t ...
-
IT Support Analyst
2 weeks ago
Tourism Industry Association of Ontario Toronto, CanadaCompany Summary**:About OTEC** · OTEC is Ontario's Tourism Workforce Development Organization. We're a not-for-profit committed to the growth of a professional and skilled tourism workforce in communities and organizations throughout the province. · We offer our clients and partn ...
-
IT Support Analyst
3 weeks ago
AcuityAds Toronto, CanadaAcuityAds is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence f ...
-
Support Analyst
4 weeks ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
-
IT Support Analyst
1 week ago
Flexiti Financial Toronto, Canada**About Us** · Flexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be a ...
-
IT Support Analyst
4 days ago
BIT Incorporated Toronto, CanadaIT Support Analyst · Headquartered in Toronto, Ontario with an office in Florida, USA, BIT delivers managed technology solutions. Since its establishment in 1993, BIT has provided a comprehensive range of network services that includes design, configuration, and installation, as ...
-
IT Support Analyst
2 days ago
Flipp Toronto, CanadaFlipp is a pre-IPO company on a mission to help shoppers provide for their families by making life more affordable by leveraging technology. We work with the largest retailers and manufacturers in the world to help them transform their businesses and connect them with millions of ...
Product Support Analyst - Toronto, Canada - CMiC
Description
Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC's powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.
In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.
Position Scope
We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.
Duties & Responsibilities
Requirements
Benefits
CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.