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    NOC Service Desk Technician - Ottawa, ON, Canada - Aversan Inc

    Aversan Inc
    Aversan Inc Ottawa, ON, Canada

    3 weeks ago

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    Description

    SERVICE DESK TECHNICIAN

    is a reputable Engineering Company that provides expertise in Systems Integration, Product Design/Development and Software/Product Testing for highly regulated industries including Digital Health, Medical Devices, IT and Aerospace.

    We are currently seeking a qualified Service Desk Technician towork on leading edge technology products .

    The successful candidate for this position will be a part of highly motivated and highly technical work environment that feeds off the collective energy of a team-oriented workplace.


    Location:
    Ottawa, ON (Fully On-site) RESPONSIBILITIES
    Support multiple locations at any given time.
    Support users onsite and offsite.
    Workstations (desktop & laptops), Printers, Video conference equipment, Cellphones, VOIP desk phones and other peripherals.

    Proficient in the use of a ticketing system (specifically ServiceNow), and is expected to log all calls, walkups, IM's, or any other type of contact with end users that will require their support.

    Provide a high level of customer service at all times.
    Provide technical account management for customers resolving issues and escalating when appropriate.
    Diagnose, troubleshoot and resolve requests utilizing RDP, BigFix Remote Control, VPN Software, etc.
    Ability to setup, support and trouble shoot VTC (Video Teleconference) and VOL (Video Online).
    Associates Degree in Information Technology.
    ~A minimum of 1-2 years of service desk operations with proven experience in Windows technologies. Bilingual in English & French.
    ~ Formal Windows class-room training and certifications Microsoft technologies.
    ~Proficient with Windows Win10 operating systems and Microsoft Office required.
    ~ Ability to travel to office and data center locations for on-site support, as needed.
    ~ Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components.
    ~ The ability to perform Windows network administration tasks and a broad knowledge and understanding of the entire Windows work environment is required.
    ~ Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    ~
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