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    Service Desk Technician - Ottawa, Canada - Raise

    Raise
    Raise Ottawa, Canada

    1 week ago

    Default job background
    Utilities / Energy
    Description

    Job Responsibility:


    • Support multiple locations at any given time


    • Support users onsite and offsite.


    • Travel to other site locations across Canada.


    • Work with a team of technicians.


    • Provide feedback, and share knowledge with team.


    • Have the knowledge to support today's IT standard environments.


    • Perform their duties onsite.


    • Maintain the end-user working environments, that include:

    Workstations (desktop & laptops), Printers, Video conference equipment, Cellphones, VOIP desk phones and other peripherals.


    • Make sure the company's computing environment is stable and performing optimally.


    • Proficient in the use of a ticketing system (specifically ServiceNow), and is expected to log all calls, walkups, IM's, or any other type of contact with end users that will require their support.


    • Provide a high level of customer service at all times.

    Requirements include:

    · Speaks French and English

    · Associates Degree in Information Technology

    · Formal Windows class-room training and certifications Microsoft technologies

    · PC hardware troubleshooting skills required

    · Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP required

    · Proficient with Windows Win10 operating systems and Microsoft Office required

    · Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through

    · Ability to balance priorities and work alone or a team equally well

    · Ability to work under minimal supervision

    · Good organization and project management skills with attention to details

    · Ability to document solutions and train other staff

    · Good verbal and written communication skills

    · Excellent priority management skills

    · Experience with PC hardware troubleshooting and repair skills required

    · Ability to travel to office and data center locations for on-site support, as needed

    · Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components

    · A minimum of 1-2 years of service desk operations with proven experience in Windows technologies.

    · The ability to perform Windows network administration tasks and a broad knowledge and understanding of the entire Windows work environment is required

    · Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

    · Ability to write reports, business correspondence, and procedure manuals

    · Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

    · Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

    · Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

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