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    Service Desk Technician - Ottawa, Canada - Morson Talent (Canada & USA)

    Morson Talent (Canada & USA)
    Morson Talent (Canada & USA) Ottawa, Canada

    1 week ago

    Default job background
    Description

    Location: Ottawa, ON - On-site 100%

    Contract Duration: 3 months with a possibility of extension

    Working Hours: 40 hours per week (M-F)

    Hourly Rate: $30-35/hour

    Job Title: Service Desk Technician

    Job Description:

    Required (top 5 Must Haves):

    Full Active Directory exp

    PC hardware troubleshooting skills required

    Proactive attitude

    Ability to work with minimal supervision

    Ticketing system (ServiceNow)

    Position Overview

    We are seeking a dedicated individual to join our team, supporting our expanding user base across Canada. As part of this role, you'll provide on-site and remote support across multiple locations, ensuring our IT environments meet the highest standards. Collaboration with a dynamic team of technicians and a proactive approach to problem-solving are essential elements of this position.

    Key Responsibilities

    • Deliver exceptional customer service while supporting users across various locations.
    • Collaborate with team members, providing feedback and sharing knowledge to enhance our collective expertise.
    • Maintain and optimize end-user environments, including workstations, printers, video conferencing systems, and other peripherals.
    • Utilize ticketing systems to log and track user requests, ensuring timely resolution and documentation.
    • Proactively manage and troubleshoot complex end-user issues, implementing scalable solutions where necessary.
    • Maintain desktop security standards in accordance with IT policies.
    • Provide technical support for Windows-based systems, including network administration tasks.

    Qualifications

    • Associate's degree in Information Technology or equivalent experience.
    • Strong proficiency in Windows technologies, with formal training and certifications preferred.
    • Experience in PC hardware troubleshooting and repair.
    • Familiarity with IT enterprise infrastructure, including networks, systems, and telephony.
    • Excellent communication skills, both verbal and written.
    • Ability to prioritize and manage tasks effectively, both independently and within a team.
    • Willingness to travel to various office and data center locations as required.

    Preferred Qualifications

    • Experience with ServiceNow or similar ticketing systems.
    • Familiarity with agile operations models.
    • Proficiency in Microsoft 365 suite, including Teams, SharePoint, and Exchange Online.
    • Relevant certifications such as MCSE, MCSA, MTA, or ITIL.
    • Knowledge of Linux systems is a plus.

    Regulatory Compliance

    • Access to Trade Controlled Items and Controlled Goods may be required.
    • Security Clearance - Reliability is necessary for certain assignments.
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