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    Analyst, Field Operations - Toronto, ON, Canada - Greenshield Holdings

    Greenshield Holdings
    Greenshield Holdings Toronto, ON, Canada

    3 weeks ago

    Default job background
    Description
    Greenshield Administration – Benefit Administration /
    When it comes to health, we're always looking for ways to push for better. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

    We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

    Our mission is to create better health for all Canadians, and we know that starts with our employees.

    As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada.

    Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers.

    Monitor and track all client requests to ensure work is appropriately assigned, has clear ownership and accountability, and is completed in a timely manner with quality;
    Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;
    Participate in the analysis of requests for changes to our solution or internal processes;
    Organizes and manages change order project deliverables as may be required to deliver "Out of Scope" work, including preparation of requirement documentation, demo/walkthrough, configuration, review of complex test scenarios and testing results, to client where applicable;
    Utilize project management methodology to address annual events such as re-enrolments and new client installations (i.e. Planning, communication, training, client Requirements and execution);
    workflow, training, processes, execution, operational excellence, and quality assurance).
    Post-Secondary degree in a related discipline or equivalent work experience;
    Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
    Must have a positive attitude, a commitment to quality service and be able to cope with the stress inherent in the nature of multitasking and meeting client deadlines

    Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities.

    Take a minute to get to know us better by clicking here to watch our short video.
    Proficiency in English is required for this position.

    As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.

    By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

    GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.

    We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.

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