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    hotel front desk clerk - Cambridge, Canada - HILTON GARDEN INN KITCHENER/CAMBRIDGE

    HILTON GARDEN INN KITCHENER/CAMBRIDGE
    HILTON GARDEN INN KITCHENER/CAMBRIDGE Cambridge, Canada

    2 weeks ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 8 to 40 hours per week
    • Education: No degree, certificate or diploma
    • Experience: Experience an asset

      • Work setting

    • Hospitality industry
    • Hotel, motel, resort

      • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Exchange foreign currency
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Perform light housekeeping and cleaning duties
    • Provide customer service

      • Computer and technology knowledge

    • Multi-line switchboard
    • Word processing software
    • Database software
    • Computerized bookkeeping system
    • Spreadsheet
    • Internet

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Standing for extended periods
    • Work under pressure

      • Screening questions

    • Are you available for shift or on-call work?
    • Are you available for the advertised start date?
    • Are you currently a student?
    • Are you currently legally able to work in Canada?
    • Do you have previous experience in this field of employment?
    • What is the highest level of study you have completed?
    • What is your current field of study?
    • What is your current level of study?

      • Financial benefits

    • Bonus
    • Group insurance benefits

      • Other benefits

    • Free parking available
    • Learning/training paid by employer
    • Other benefits
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