Arvindeep Johal

Been working in the IT field for nearly 2 years. Graduated from Humber College with an Advanced Diploma in Computer Engineering with 1 year of CO-OP Experience. Recently achieved certification in Comptia Network+ and regularly study for my next certifications in IT. Passionate about IT and providing users with a good consumer experience while constantly wanting to improve and perfect the experience. 

Employment History

IT Support Analyst (CO-OP 4 mo. + Full Time)                                                                Dec 2022 – Present

Reflex Integrated, North York, ON          

• Configuring, and Supporting user machines and Servers remotely
  • Windows, Mac OS, IOS, Android
• Post server reboot checks and service restarts, occasional task creations in Task Scheduler based on applications and services requirements
• Working with both bare metal and virtualized servers hosted with VMWare on Hyper-V or ESXi with iDRACs
• Utilizing Active Directory, Azure Entra, Microsoft Exchange, O365 Administration, N-Central, Sentinel One, Microsoft Defender and Meraki 
• Assisting over 1000 Veterinary clinics and hospitals nationwide
• User On-boarding, Account creation, and assistance with Microsoft Authenticator setup for Emails and VPN access
• Setting up a variety of printers and other network devices following company networking standards and updating appropriate documentation for each location
  • Printers include Xerox, HP, Brother, DYMO, Zebra and associated Printer Servers
  • Printers occasionally pushed with GPO depending on requirements
• Setup and troubleshooting L2TP VPN and Remoting with RDP on client systems
• Assisting other IT Teams with monitored access to Servers and Workstations for troubleshooting and maintenance
• Troubleshooting connectivity issues for Hub-and-Spoke, Site-To-Site, and Locally Hosted Servers using RDP or SMB shared files
• Detailed documentation of processes, tools, troubleshooting, and updating centralized repositories of Clinic profiles

IT Support Analyst – CO-OP Student                                                                              Jan 2022 – Apr 2022

IKO Industries, Mississauga, ON

• Configuring, Installing, and Supporting user machines and peripherals
• IT Help Desk, In-person and remote support
• Shipping and Receiving company assets around Canada and US
• Utilizing Active Directory, Excel, Secure Doc, PXE Imaging Server
• User On-boarding and Off-Boarding
• Onsite visits for support
   

IT Service Desk Analyst - CO-OP Student                                                                                   Sept 2021 – Dec 2021

Shared Service Canada, North York, ON

• Installing, configuring and supporting user machines and peripherals
• IT Service Desk, In-person and remote support 
• Shipping and Receiving company assets around Ontario
• Utilizing Active Directory, HP Asset Manager, Microsoft SCCM, Intune Device Management
• Creating and Updating Documentation 
• Providing support to project rollouts

Specialized Projects Lead / Inventory System Admin                                                                 Jan 2017 – Mar 2020

Bridge Wireless Solutions Inc., Mississauga, ON

• Procured monthly smartphone orders in bulk worth over $100k
• Communicated with client daily by email and once a week by phone conference
• Decisions made for bulk device repairs regarding cost-and-returns
• Reported weekly to Bridge Wireless Leadership roles on project revenues
• Created solutions or built tools to solve unique problems in house
• Tested new procedures or software before final implementations
• Piloted implementation of Parts Inventory Management System
• Monitored accuracy of parts inventory
• Bulk Received / Bulk Shipped quantities from inventory system
• Sent weekly reports to Repairs Department Lead of parts inventory and parts popularity

Education

Certifications

• Comptia Network+ (N10-008)                                                                                        Dec 2023 – Dec 2026
• Google IT Support Certificate

Computer Engineering Technology                                                                                            Sept 2019 – April 2023

Humber College, Etobicoke, ON

• C programming
• Java programming
• UNIX, bash scripting
• Real-Time System development and programming
• PC troubleshooting and repairs
• Circuit building and testing
• PCB designing and assembling
• Virtual Machine creation and administration
• Network Security and Network Programming