Vidhya Gnana Sabapathi

Lead Technical Writer | Jun 2022 – Nov 2023
• Improved team productivity by 30% through mentoring, resulting in a more streamlined and effective documentation process
• Provided feedback on wireframes and prototypes, offering insights on how to enhance the user experience through strategic placement of content and messaging
• Streamlined documentation processes, reducing time spent on understanding specifications by 20% and ensuring faster documentation turnaround
• Collected and analyzed user feedback on technical documents, using quantitative metrics to identify areas for improvement
• Performed a comprehensive competitive analysis to formulate a strategic blueprint for the development of an enhanced version of the help document
• Facilitated regular meetings to enhance the organization's style guide by incorporating the latest industry trends and best practices
• Reduced documentation-related errors by 25%, enhancing the overall quality and reliability of technical documentation
• Collaborated with over 25 subject matter experts, including product managers, developers, and quality analysts, to formulate and develop use cases, best practices, and product operations
• Participated in conferences and sales events to engage directly with customers, addressing their software-related inquiries personally. Gathered valuable feedback on our products and leverage opportunities for cross-selling when identified

Senior Technical Writer | Jun 2021 – May 2022
• Reviewed peer user guides and documents of new writers
• Created 100% of a user guide for a new iteration of the finance suite product, which
contained over 20 modules
• Consistently updated blogs with product updates and feature launches for more
than 30 months
• Edited and refined user interface copy to enhance clarity, consistency, and overall
readability, supporting a positive user interaction
• Implemented version control systems to manage changes to documentation,
ensuring version consistency and traceability
• Increased user satisfaction in non-English-speaking regions by 20% through targeted
localization efforts
• Improved cross-team collaboration, resulting in a 30% reduction in development
time for documentation-related tasks
• Collaborated with cross-functional teams to implement A/B testing on UX content to
measure effectiveness and iteratively improve user experiences
• Engaged in collaborative efforts with design professionals to acquire posters and
other artistic assets for marketing materials
• Increased tutorial YouTube video views by 40%, indicating a higher rate of user
adoption for product features
• Achieved a 50% increase in social media engagement on LinkedIn and X, expanding
the reach and awareness of monthly product updates
• Improved documentation turnaround time by 20%, keeping pace with Agile
development sprints and reducing time-to-market for new features

Technical Writer | May 2019 – May 2021
• Developed and updated user manuals, knowledge base, frequently asked questions, and other documents with detailed directions for more than three software products
• Authored the interface and in-app material for more than three financial software products
• Examined the potential for reuse and single sourcing of both current and future
materials
• Authored comprehensive feature blogs elucidating intricate technical specifications
to enhance user understanding and highlight the benefits of each functionality
• Conducted reviews and revisions based on feedback to continuously improve the
quality of documentation
• Crafted engaging and concise tweet copies to communicate monthly product
updates, ensuring alignment with brand tone and resonating with the target
audience
• Familiarity with tools like Git and GitHub Desktop for version control

● Business Administration Ontario College Graduate Certificate from York University School of Continuing Studies at Keele St, Toronto, ON - Sep 2024

● Bachelor of Commerce from Women’s Christian College, Chennai, India - Apr 2019