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    Director of Project Management - Vancouver, BC, Canada - Rippling

    Rippling
    Rippling Vancouver, BC, Canada

    1 week ago

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    Description
    Director of Accounts & Project Management
    We are a highly specialized programmatic advertising agency. We focus 100% of our efforts on digital media buying. We value your aspirations, and we'll regularly help you set goals to achieve those milestones.

    War Room is looking for an experienced Director of Accounts and Projects to join our growing team You will be responsible for the day-to-day management and strategy of the Accounts and Project Management teams.

    This role involves developing and growing the team while taking the lead on our key accounts.

    Our ideal candidate is someone who thrives in quickly scaling companies that require building and developing key processes and practices.

    This role reports directly to the CRO and works closely with our Performance team (Campaigns & Optimization).

    Please note that this is a hybrid role that requires 3 days a week in the office with the first 3 months of onboarding fully in the office.

    Client Relations for

    Key Accounts:
    Lead key negotiations, strategic deals, and relationship-building activities for our largest accounts.

    Sales:

    Identify opportunities to upsell key accounts with the highest revenue potential and coach your team on sales and account management tactics to achieve growth goals.

    Performance Review for

    Key Accounts:
    Evaluate campaign results, provide insights, and suggest and implement improvements for owned and supervised accounts.
    Establish and monitor clear performance metrics and conduct regular performance evaluations for the Accounts and Project Management teams.

    Strategy, Process, and Planning:

    Develop and implement account management strategies aligned with War Room's goals and objectives and partner with senior project managers to evolve project management approaches to deliver work on time and within budget.

    You'll establish monthly, quarterly, and yearly targets to act as a guideline that enables measurement of individual and group performance.

    8+ years of experience managing customer accounts in an agency environment
    3+ years of experience in people management in the account management space
    Proven success managing high-performing account management teams, excelling in client retention, satisfaction, and upsells.
    Understanding of key project management principles
    Comfortable managing multi-million dollar client campaign budgets
    Experience creating and implementing scalable account management cadences and customer success processes
    Expert understanding of the digital advertising landscape
    An analytical thinker who knows how to turn metrics into decisions and present data in a meaningful and impactful way
    Professional project management training or certification - PMP, CAPM, PMI-ACP

    We believe that diverse teams are high-performing teams and we strive to employ individuals with a diversity of backgrounds, experiences, and perspectives.

    Extended Health and Dental benefits + Wellness spending account
    Retirement savings matching

    Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth, and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

    Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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