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Barrie

    General Manager of Community Services - Barrie, ON, Canada - MV Transportation

    MV Transportation
    MV Transportation Barrie, ON, Canada

    2 weeks ago

    Default job background
    Full time
    Description
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    The General Manager is responsible for the overall delivery of the Conventional (Fixed-Route), Transit on Demand, and Specialiized Transit (paratransit) services in accordance with contract operating standards that is safe and reliable.

    Ensures business contracts are retained at targeted margins and that corporate profitability expectations are met
    Develops standard operating procedures geared to ensure consistency and that service meets contract requirements and corporate policy and are documented properly
    Reviews division financials to ensure Corporate profitability expectations are met; Oversees vehicle maintenance plan and coordinates with maintenance department to ensure fleet availability to meet company and client standards
    Ensures direct reports have complete and accurate reports to manage their respective departments
    Provides direct daily supervision of management team
    Identifies, selects, trains, coaches and manages the performance of management team
    Communicates clearly each staff member's roles and responsibilities and provides support to help staff accomplish assigned objectives
    Manages service delivery at or above standards set in client contract
    Oversees contract standards of productivity, on time performance and revenue service hours
    Conducts regular employee meetings and submits agenda and minutes for record keeping and training documentation
    Ensures prompt investigation and resolution of complaints and incidents as relates to service delivery and in compliance with company and client policy
    Ensures all safety regulations are being observed and all training methods are adequate and effective to meet or exceed accident and injury frequency goals
    Participates in and advises senior management regarding labour relations strategies and relationships
    Addresses human resource issues promptly, accordingly and following the principles of progressive discipline where appropriate, emphasizing corrective actions to improve individual performance
    Determines whether to discipline and apply discipline, including suspensions and terminations in accordance with company policy
    Ensures compliance with Company policies, client contracts and relevant governmental agencies or otherwise
    Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public

    The General Manager works primarily in an office environment and may be called upon after hours from time-to-time by office employees or managers, in an emergency, or other reasons as required The job requires the following physical activities: sitting, standing, walking, pushing, pulling, loading and unloading, typing, filing, answering phones.

    Ten (10) Years management experience in conventional transit, community bus and specialized door-to-door transit operations for persons with disabilities.

    Management experience of a work group in a different industry may be substituted at the Company's sole discretion
    Minimum of five (5) years' experience managing in a unionized environment
    Cost control or financial/budgeting experience
    Bachelor's Degree or equivalent knowledge in business administration, logistics or transportation
    Qualifies for and maintains a valid Ontario Driver's License Class C or better with a Z endorsement
    Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives
    Knowledge of transportation program and local operations
    Knowledge of client and service performance requirements
    Proficient in Microsoft Office software
    Contract negotiations skills
    Demonstrated ability to manage with a "Safety First" attitude
    Ability to work independently in a state-of-the-art facility
    Opportunity to work close to home and minimize commute

    How to Apply:

    Interested applicants please apply online: We strongly encourage applications from women and men, people from racialized communities, visible minorities, persons with disabilities and aboriginal persons.

    Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may contact Human Resources.

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