Sales Manager - Calgary, Canada - Calgary TELUS Convention Centre

Description

The Calgary TELUS Convention Centre is looking to hire a full-time Sales Manager in our Sales Department.

Reporting to the Senior Manager, Sales, this position is responsible for seeking and securing business event opportunities within an assigned market, along with proactively growing the Calgary TELUS Convention Centre market share now and into the future.

Duties and Responsibilities

• Consults and connects with prospective clients to expand market share for corporate and association events, such as conventions, tradeshows, meetings, etc.
• Responsible for both generating new business from all segments as well as expanding the breadth of business from existing clients.
• Develops relationships to strengthen and expand customer base and loyalty.
• Qualifies, prospects, and conducts face-to-face sales meetings as well as initiate email and telephone solicitation to potential/existing clients to generate business opportunities.
• Follows up on inbound internal and external leads.
• Prepares comprehensive and compelling proposals and sales presentations.
• Creates and issues contracts and invoices and ensures that deposits are followed up and paid in line with the due date.
• Negotiates contracts and closes the best opportunities for the CTCC based on market conditions and economic impact.
  
• Works closely with industry partners, planners, and suppliers to develop selling synergies.
• Promotes and represents the CTCC at relevant trade shows, conventions, and industry events.
• Hosts client site visits and familiarization tours.
• Develops an annual sales activity plan, including financial figures, which will become part of the annual sales budget.
• Meets with event organizers, clients, and suppliers to guide the best use of the facility and its services.
• Completes a thorough handover to the Event Management team for the planning phase to ensure a smooth transition for the client.
• Uses the event software program effectively, ensuring accurate data capture and correct entry of client information and event details.
• Maintains and updates the event software program to reflect real-time changes and communicate effectively with internal teams.
• Maintains open and effective communication with internal departments, partners, and suppliers to ensure a successful event for the client.
• Analyzes post-event comments from the client and internal departments for future reference and follow-up.
• Follows business protocols and parameters to ensure the viability and sustainability of the business.
• Demonstrates an interest in keeping current with the latest trends and economic conditions.
• Travel as required.
• Other duties as assigned.

Core Competencies

Negotiation - The ability to use proper influencing skills to obtain positive outcomes.

Prospecting - Understanding one's own company and its offerings, the client's business challenges, and the characteristics of the market in which it operates ensures that sales professionals work efficiently and participate in client conversions productively.
This requires skills related to gathering and synthesizing client market intelligence, aligning one's own company's strengths and weaknesses towards solution creation, as well as developing and implementing an action plan.

Building Relationships - Builds both formal and informal professional relationships.
Maintains and fosters relationships within, across, and external to organizational boundaries.
Obtains and shares information, ideas, and problems.
Solicits advice, support, championship, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions.

Collaboration - Collaborates with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals.
Places team needs and priorities above individual needs.
Involve others in making decisions that affect them.
Draws on the strengths of colleagues and gives credit to others' contributions and achievements.

Thoroughness - Demonstrates attention to detail and accuracy.
Defines and organizes tasks, responsibilities, and priorities.
Takes responsibility for timely completion.

Initiative - Voluntarily takes the first steps to identify and address existing and potential obstacles, issues, and opportunities.

Communications for Results - Clearly and effectively transmit technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing.
Listens attentively and for comprehension.
Reinforces words through empathetic body language and tone.

Job-Related Skills

• Excellent customer service, negotiation, communication, organizational, problem-solving, and people skills.
• Demonstrated ability to adapt quickly to changes in priorities, remain productive under pressure, and effectively meet deadlines.
• Excellent written and verbal presentation skills.
• Enduring and establishing relationships within the corporate, association, and not-for-profit markets.
• Possess strong sales intelligence. Ability to manage the sales effort to develop, nurture and maintain strong ongoing relationships. Excellent understanding of relationship selling.
• Possess a high energy, positive attitude, and self-motivated team player.
• Event planning and logistics experience including audiovisual, décor, tradeshow, and catering services would be a definite asset.
• Proficiency in Microsoft suite of products.
• Previous experience using a CRM/event booking system and event floorplan software, with experience using Ungerboeck (Momentus) a bonus.
• Exceptional attention to detail to ensure accuracy and quality in all aspects of work.

Education

• Preferably a post-secondary education in a related field.

Experience & Requirements

• 5+ years of industry-related experience in a similar position.
• Experience with the hospitality sales cycle would be considered an asset.
• There will be times when you are required to work some overtime and weekends.
• Legally eligible to work in Canada.

Core Company Success Traits

The Calgary TELUS Convention Centre:

• Is Calgary's meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community; leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary's message of hospitality, prosperity, and enlightened growth to countless visitors.
  
• Is honored to promote Calgary to the world and to host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary's reputation as the destination of choice.
  
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.
  

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, a flexible spending account, an employee assistance program, a pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

Individuals interested in applying for this position can submit a resume and cover letter to - by June 14, 2024.
We thank all applicants for their interest.