Jobs
>
Vancouver

    Director of Omni-Channel - Vancouver, Canada - JD Sports Canada

    JD Sports Canada
    JD Sports Canada Vancouver, Canada

    1 week ago

    Default job background
    Retail
    Description

    Location: Vancouver

    Reporting to: CEO

    Salary: 130-145

    JD Sports is looking to add a Director of Omni-Channel to join our team and play a pivotal role in our operational strategy, ensuring a seamless and integrated customer experience across all channels. Reporting directly to the CEO, you will drive operational excellence and enhance our brand presence in the digital landscape. Your responsibilities will include overseeing the operations of our eCommerce website, ensuring the attainment of key metrics and KPIs. Collaborating closely with retail, merchandising and marketing departments, you will optimize inventory, decrease time to market and increase product availability to drive traffic and enhance conversion rates. The ideal candidate will have a deep understanding of omni-channel strategies, emerging technologies, and a proven track record of successfully implementing and optimizing cross-channel initiatives. This Director will play a pivotal role in aligning our online and offline channels to create a seamless and cohesive customer journey.

    Key Duties/Responsibilities:

    • Oversee the end-to-end operations of our eCommerce platform.
    • Monitor key metrics and KPIs related to omni-channel performance.
    • Prepare and deliver regular reports on eCommerce operations, sales forecasts, and budget adherence.
    • Lead the Ecommerce team to optimize standard operating procedures and ensure efficiency.
    • Partner with merchandising teams to optimize inventory levels and product availability across all channels, paired with the timely launch of new products on our Ecommerce platform.
    • Implement strategies to minimize stockouts and excess inventory, ensuring a balanced and profitable assortment.
    • Design and implement efficient workflows to minimize time to market and maximize product availability.
    • Develop and maintain a proactive system for monitoring product availability and addressing discrepancies.
    • Strategically position the business for successful growth beyond current targets on a year-over-year basis.
    • Investigate and determine reasons for products not being live on the website. Collaborate with relevant teams to resolve issues promptly.
    • Enhance the online customer experience through the implementation of innovative tools and user-friendly features.
    • Lead a concierge-level customer service team to address eCommerce-related issues in line with brand service standards.
    • Serve as the point of contact for all product-related website issues and inquiries.
    • Participate in regular meetings and communications to ensure alignment on eCommerce operational objectives.
    • Actively participate in quality assurance efforts for the implementation of new eCommerce functionality and integrations.
    • Support ad-hoc eCommerce-related requests as required.

    KPI Ownership

    Sales

    • Sales targets: Annual, quarter, month, week and day targets met due to efficient and cohesive operations
    • Average order value: average amount spent by customers in a single transaction
    • Cost per return/rate of returns: Cost associated with processing each return or exchange and percentage of products sold that are returned by customers.
    • Conversion rate: percentage of website or app visitors who take a desired action (e.g., make a purchase)
    • Channel-specific conversion rates: conversion rates for each individual channel (online, in-store, mobile, etc.)

    Operations:

    • Omni-channel integration efficiency: how well systems and processes integrate across various channels
    • Omni-channel adoption rate: the percentage of customers using multiple channels for interaction.
    • Time to market: time taken to bring new products, features or services to market across all channels.

    Customer experience KPIs

    • Order cycle time: time taken from order placement to delivery and overall satisfaction with the omni-channel experience
    • Time to resolution: average time taken to resolve customer issues or inquiries.
    • Net promoter score (NPS): measure of customer loyalty and likelihood to recommend the brand.
    • Customer Lifetime Value (CLV): predicated revenue a customer will generate over their entire relationship with the brand.

    Skills/Experience/Knowledge needed:

    • Proven leadership experience in eCommerce or omni-channel operations or a related role.
    • Strong time management and organizational skills to meet tight deadlines for new product/campaign launches.
    • Expert proficiency in eCommerce platforms and software, including Shopify.
    • Excellent communication skills.
    • Detail-oriented with the ability to manage multiple tasks simultaneously.
    • Knowledge of eCommerce trends and best practices.
    • Strong analytical and problem-solving skills, including proficiency in Microsoft Excel.
    • Customer-focused mindset.
  • Arc'teryx

    Project Manager, Omni-channel

    1 week ago

    Arc'teryx Vancouver, Canada

    **Your Opportunity at ARC'TERYX**: · - As the Project Manager, Omni-channel (E-Commerce) you provide leadership at the project level and execute on moderate to complex e-commerce and digital web projects. You will lead project delivery in collaboration with cross-functional depar ...

  • Saje Natural Wellness

    Omni Channel Systems Analyst

    3 days ago

    Saje Natural Wellness Vancouver, Canada

    **Overview***: · For over 25 years we've been helping our community with essential oil blends that actually work. These essential oil blends treat stress, pain, gut, balance, and support in relaxation prior to sleep, and for symptoms of coughs and colds. We know that a life commi ...

  • Saje Natural Wellness

    Business Systems Analyst- Omni Channel

    3 days ago

    Saje Natural Wellness Vancouver, Canada

    **Overview***: · For over 25 years we've been helping our community with essential oil blends that actually work. These essential oil blends treat stress, pain, gut, balance, and support in relaxation prior to sleep, and for symptoms of coughs and colds. We know that a life commi ...

  • Arc'teryx

    Business Analyst Lead, Omni-channel

    1 week ago

    Arc'teryx Vancouver, Canada

    **Your Opportunity at ARC'TERYX**: · - As the Business Analyst Lead, Omni-Channel, you will lead a team of Omni-Channel E-Commerce Business Analysts who act as the conduit between Information Systems (IS) and multiple business teams. You will coach and mentor the team in the best ...

  • Anthropologie

    Service & Selling Manager

    2 days ago

    Anthropologie Vancouver, Canada

    The Service and Selling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. _ · Customer Experience · - ...

  • Arc'teryx

    Project Manager, Salesforce Service Cloud

    3 days ago

    Arc'teryx Vancouver, Canada

    **Your Opportunity at ARC'TERYX**: · As the Project Manager, Salesforce Service Cloud you provide leadership at the project level and execute on moderate to complex Salesforce Service Cloud projects. You will lead project delivery in collaboration with cross-functional department ...

  • Urban Outfitters

    Inventory Associate

    1 day ago

    Urban Outfitters Vancouver, Canada

    A Sales Associate contributes to driving sales through providing service to customers in a real and authentic way. · **BRAND EXPERIENCE** · - **Brand Ambassador**: acts as a brand representative reflective of the company values · - **Customer Engagement**: initiates conversation, ...

  • Urban Outfitters

    Temporary Assistant Manager

    1 week ago

    Urban Outfitters Vancouver, Canada

    OVERVIEW · An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment. The Assistant Manager thinks and acts like an owner; working collaboratively with key partners while fostering an env ...

  • Urban Outfitters

    Sales Associate

    2 days ago

    Urban Outfitters Vancouver, Canada

    A Sales Associate contributes to driving sales through providing service to customers in a real and authentic way. · **BRAND EXPERIENCE** · - **Brand Ambassador**: acts as a brand representative reflective of the company values · - **Customer Engagement**: initiates conversation, ...

  • URBN CANADA RETAIL, INC.

    Urban Outfitters Key Holder

    3 days ago

    URBN CANADA RETAIL, INC. Vancouver, Canada

    The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. This ca ...

  • Lululemon

    Regional Merchant

    2 days ago

    Lululemon Vancouver, Canada

    Who we are · lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, co ...

  • Lululemon

    Brand Marketing Specialist

    1 week ago

    Lululemon Vancouver, Canada

    who we are · lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, co ...

  • Lululemon

    Brand Marketing Manager

    2 days ago

    Lululemon Vancouver, Canada

    who we are · lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, co ...

  • Rogers Communications

    Assignment Editor

    1 day ago

    Rogers Communications Vancouver, Canada

    Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team - and that's exactly what we're building at Rogers Sports & Media. A team that innovates and a team that wins. · At Rogers Sports & Media we are committed to creatin ...

  • COBS Bread

    Marketing Specialist

    1 day ago

    COBS Bread Vancouver, Canada

    Great Place to Work Certified · **Marketing Specialist** · Reports to: Senior Marketing Manager, Brand & Retail Experience · Location: Vancouver, BC · We are looking for an experienced **Marketing Specialist **who thrives in a fast-paced environment to join the COBS Bread Marketi ...

  • Lululemon

    Corporate Communications Lead, Poe

    2 days ago

    Lululemon Vancouver, Canada

    who we are · lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, co ...

  • Lululemon

    Creative Director, Global Retail Design

    2 days ago

    Lululemon Vancouver, Canada

    who we are · lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, co ...

  • Livestock Canada

    Sales Associate

    6 days ago

    Livestock Canada Vancouver, Canada

    **Department**: Retail Stores Location: Vancouver Workplace Type: On-site /Part-time, Permanent The Team: Founded in 2003, Livestock is Canada's premier lifestyle apparel and footwear boutique, having opened its first retail store in Vancouver, Canada. Today, Livestock has grown ...

  • Lululemon

    Sem Specialist

    3 days ago

    Lululemon Vancouver, Canada

    who we are · lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, co ...

  • Vessi

    Director, Product Design

    2 days ago

    Vessi Vancouver, Canada

    Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That's why we create 100 ...