Sto 18r - Nanaimo, Canada - BC Public Service

BC Public Service

Verified Company

Nanaimo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Title- STO 18R - Natural Resource Specialist, Contact Centre- Position Classification- Scientific/Technical Off R18- Union- GEU- Work Options- Remote- Location- 100 Mile House, BC V0K 2E0 CA

Burnaby, BC V3J 1N3 CA
Campbell River, BC V9W 6Y7 CA
Castlegar, BC V1N 4P5 CA
Chilliwack, BC V4Z 1A7 CA
Cranbrook, BC V1C 7G5 CA
Fort St John, BC V1J6M7 CA
Kamloops, BC V2H 1B7 CA
Multiple Locations, BC CA
Nanaimo, BC V9T 6L8 CA (Primary)
Parksville, BC V9P 2H7 CA
Prince George, BC V2N4P7 CA
Quesnel, BC V2J 6W6 CA
Smithers, BC V0J 2N0 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Salary Range $62, $70,557.73 annually
Close Date 8/14/2023
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service > Ministry of Forests
Ministry Branch / Division
Associate Deputy Minister's Office
Job Summary
Join dedicated professionals making valuable contributions to the lives of British Columbians

The Natural Resource Specialist, Contact Centre will provide direct client services for multiple agencies and clients on behalf of FrontCounter BC.

This position supports the FrontCounter BC Contact Centre client service operations and contributes to online database and information tools development and maintenance.

The Natural Resource Specialist provides expertise, technical advice on specific permits and licenses related to the natural resource programs of the client agencies.

Explore the opportunities and value working with our team can offer you: Why Work for the Ministry of Forests.

Job Requirements:

A bachelor's degree in a natural resource managementrelated field, or a Technical Diploma in a related field and 1year related experience, OR an equivalent combination of education and experience
Experience working in a fastpaced customer service environment
Experience providing client service in an adversarial environment

Preference statement(s)

Experience in a call centre/contact centre environment
Experience analyzing a wide variety of natural resource information
Experience supervising staff
Experience managing issues and bringing them to successful resolution within strict performance deadlines
Experience working with FrontCounter BC

Provisos /Willingness statement(s)

Willingness to keep self informed on current trends and issues through ongoing training, education and participation in team projects
Willingness to perform repetitive tasks while sitting at a desk for up to seven hours a day
Willingness to assist customers on the phone for up to seven hours a day
Willingness to travel occasionally, for varying lengths of time

About this Position:

An eligibility list may be established to fill future temporary and permanent vacancies.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

For more information, please see What We Offer.

How to Apply:

Cover Letter:
NO - Please do not submit a cover letter as it will not be reviewed.

Questionnaire:
YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements.

Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience.

The questionnaire will take approximately 60 minutes to complete.

Additional Information:

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.