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    Event Technical Services Coordinator - Ottawa, Canada - Encore Canada

    Encore Canada
    Encore Canada Ottawa, Canada

    Found in: Talent CA C2 - 1 week ago

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    Description

    Position Overview

    Responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to Operations Manager, Operations Director, or Director of Event Technology.

    Key Job Responsibilities

    Equipment Operation

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.

    • Customer Service

  • Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
  • Be a leader, mentor and coach for other Technicians on ENCORE's Delivering World Class Service philosophy.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship

    • Technical Ability

  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
  • Anticipates equipment challenges and changes in a timely and professional manner.

    • Systems Knowledge

  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
  • Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Work with clients to finalize invoices.
  • As needed, work within ENCORE systems and applications

    • Job Qualifications

  • High school diploma required. Associate's degree is preferred.
  • 2-3+ years of customer service or hospitality experience is preferred.
  • 2-3+ years of audio visual experience is required.
  • A valid driver's license is required for team members in positions that may operate Company vehicles
  • Additional DOT requirement may need to be met if applicable.

    • Competencies (by Core Values)

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Decision Quality
  • Tech Savvy
  • Communicates Effectively
  • Drives Results
  • Instills Trust
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