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    Account Manager - Toronto, ON, Canada - Together Software Inc.

    Together Software Inc.
    Together Software Inc. Toronto, ON, Canada

    1 week ago

    Default job background
    Description
    Together is a rapidly growing mentorship software provider, proudly part of the Y Combinator 2019 cohort.

    Our mentorship software has proven instrumental in enhancing engagement and retention, promoting diversity and inclusion, and catalyzing professional growth across globally recognized companies such as Heineken, Randstad, Kelloggs, and Warner Bros Discovery.

    Together's mission is to help every employee find and learn from peers, mentors, or experts at their company.


    Client Relationship Management:

    • Develop and nurture strong relationships with assigned accounts, understanding their business needs, goals, and potential growth areas.
    • Execute, and help to create, a predictable, known customer touchpoint journey from Closed Won to the renewal

    Sales and Upselling:

    • Monitor account usage and health, identifying upsell opportunities or potential churn risks.
    • Achieve Net Revenue Retention (NRR) of 140%.

    Renewals Management:

    • Coordinate and close renewal of contracts (including negotiating pricing).
    Work with Customer Success to assist clients in understanding product features and provide demonstrations when needed.
    Relay client feedback on products and services to relevant departments, aiding in product development and refinement.

    • Working collaboratively with Customer Success Managers to create program designs and strategies that lead to upsells
    • Collaborate with the Sales team to ensure smooth onboarding of new accounts and transition into Account Management.
    Regularly report on account status, renewals, revenue, and other relevant metrics to leadership.

    • Use CRM and other tools to track interactions, sales, and tasks related to each account.
    Bachelor's degree in Business or related field

    • Experience with Account Management at a B2B SaaS company
    • Experience working with CRMs
    #
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