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Lévis

    Field Agent - Lévis, QC, Canada - Desjardins Group

    Desjardins Group
    Desjardins Group Lévis, QC, Canada

    2 weeks ago

    Default job background
    Part time
    Description
    Student job, Advisory Agent, Member and Client Experience page is loaded Student job, Advisory Agent, Member and Client Experience

    Apply remote type The work arrangement for the position is full-time on-site work locations Lévis time type Part time posted on Posted 2 Days Ago job requisition id R Temporary position for 12 months (On call).

    The work mode arrangement for the position is full-time on site.

    As a member and client experience advisory agent at the Caisse Desjardins de Lévis , you help give members and clients a better experience, and ensure that they are satisfied.

    This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment.

    You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety.

    More specifically, you will be required to :

    Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.

    Contribute to business development and maintain business relationships through service delivery and activities.

    Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

    Stay on top of the latest standards, products and services in your field.
    Uphold compliance, security and risk management standards.
    What you bring to the table
    High school diplomas in a related field
    A minimum of two years of relevant experience
    Please note that other combinations of qualifications and relevant experience may be considered
    Knowledge of French is required
    Knowledge of all counter and convenience products and services
    Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
    Knowledge of integrating data into systems
    Knowledge of security measures, legal framework and internal controls
    Understanding of the philosophy and fundamentals of financial services cooperatives
    Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
    Knowledge of service standards
    Communicates effectively, Situational adaptability, Tech savvy #LI-Onsite
    Trade Union
    Non Syndiqué At Desjardins, we believe in equity, diversity and inclusion.

    We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

    At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

    If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.

    We can provide accommodations at any stage in the recruitment process. Just ask
    Job Family
    Member/client sales and service (FG) Unposting Date
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