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    French Help Desk Analyst - Régina, SK, Canada - CGL

    CGL
    CGL Régina, SK, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Department:

    IT

    Employment Type:
    Temporary Full-Time (6 months)

    Language:
    English is required, French is an asset.

    This is a 06 month temporary position with a possibility of full-time permanent position upon completion of the term.

    We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

    That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

    The best part is that you will work with people that care passionately about you, our clients and our communities.

    We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities.

    The Assoc Technical Support Analyst uses problem determination tools and techniques to resolve incidents of small to medium complexity, documents solutions, and may also participate in installations and project work.

    The Technical Support Analyst is the second of four progressive levels in Technical Support, based on increased complexity of investigation, project work, research, and documentation on new resolutions, along with accompanying required experience.

    You have experience using and troubleshooting Windows 10, as well as preferably experience using and troubleshooting OSX/macOS
    You have experience writing basic scripts in Powershell to help automate routine/repetitive tasks
    You have prior experience using remote-connectivity tools to provide end-user support.
    Experience with Windows 10, Active Directory, MS Office 365, MS SharePoint, Service Now, SCOM, SCCM, SCEP is an asset
    Knowledge of ITIL, Kepner Tregoe and/or KCS is an asset
    Tier 2) problem tickets that have been escalated by the first level Help Desk or other areas.

    Diagnose, analyze and resolve problems and issues of small to medium complexity for desktop, mobile, network and/or server environment by referencing existing documentation or knowledge gained from previous work experience.

    Escalate more complex issues to more senior Technical Support staff.
    Provide advice to end users on technical matters.
    Create documentation and training material to train others on new solutions.

    May provide remote or on-site implementation support with hardware and/or software installation, including unattended software releases, individual orders, new LAN attached devices, and/or new office openings/moves.

    You're an effective team player who shares knowledge to support your peers.
    Some post-secondary or industry equivalent technical training, or equivalent combination of education and experience.
    2-3 years work technical support experience in a large professional organization with 2,000+ staff.
    Solid knowledge of hardware and software in a multi-platform environment (i.e. servers, desktops, laptops, printers).
    Rotational shifts outside of standard business hours.
    Successful applicants will be required to travel to the Guelph office for training.
    Training and development opportunities to grow your career.
    Flexible work options to support personal and family needs.
    Volunteer opportunities to give back to your community.
    #
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