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    Service Writer - Calgary, Canada - Brandt

    Brandt
    Brandt Calgary, Canada

    3 weeks ago

    Brandt background
    Description

    Brandt is currently seeking a Service Writer for our Material Handling Calgary location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

    Duties & Responsibilities

    • Fields internal and external customer inquiries to the Service Department
    • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
    • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
    • Maintains Service Department filing and records
    • Updates customer profiles using equipment, hours, or other information from the customer work orders
    • Maintains accessories and supplies and prepares replacement orders
    • May prepare Service Technician efficiency reports
    • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up


    Required Skills
    • Knowledge of office procedures
    • General understanding of mechanical/technical terms is preferred
    • Basic knowledge of accounting practices


    Required Experience
    • Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
    • High School Diploma or equivalent experience
    • Knowledge of office procedures
    • General understanding of mechanical/technical terms is preferred
    • Basic knowledge of accounting practices
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