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    Service Operations Manager - Toronto, Canada - The Goal Getters Associates

    The Goal Getters Associates
    The Goal Getters Associates Toronto, Canada

    1 week ago

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    Description

    We are searching for a talented professional in Finance and Business Intelligence. As our Service Operations Manager you will play a pivotal role in the next phase of our growth – directing our Managed Services Operations (MSO) Team. Candidates will possess the following:

  • The ability to lead a team of client support associates using positive leadership practices and coaching/mentoring skills
  • The creativity to develop both the conceptual framework and detailed design for complex business intelligence solutions
  • The desire to develop excellent client, partner and industry relations utilizing superior communication skills
  • The drive to ensure the efficient and timely completion of our client's financial close, FP&A and reporting processes utilizing excellent time management and organizational skills

    • The successful candidate will have specific experience with the design and administration of C/EPM solutions including but not limited to Oracle Cloud EPM, OneStream, and Oracle Hyperion. You will also possess hands on knowledge of how software and platforms enable process efficiency and governance over consolidated financial reporting and financial planning.

    You will lead your team in assisting in business development through project analysis, providing client implementation assistance as required as well as facilitating continued support and end user enablement for clients.

    Other responsibilities would include: developing TGG functional and industry best practices, staff recruiting, developing and administering training regimes, and staff performance assessments.

    BENEFITS

  • Opportunity to master CPM / EPM software in a formal setting, while being exposed to a broader array of software
  • Diverse and dynamic environment with opportunity to learn and hone in on creating solutions to challenges faced by Finance and Accounting
  • Exposure to multiple industries (e.g., financial services, real estate, manufacturing, mining, oil & gas, public sector, etc.)
  • Contribute to developing sustainable and value creating leading practices in CPM / EPM configuration and roll out
  • Team member of a highly collaborative and flat organization with a strong focus on client success and service excellence

    • SUMMARY OF REQUIREMENTS

  • Exceptional time management
  • Experience developing and maintaining client relationships
  • Thorough understanding and technical proficiency in the implementation and operations of C / EPM products
  • University degree in Commerce, Business Administration, Computer Engineering, Computer Science or a related field
  • Understanding of strategy and operations within TGG's consulting service lines
  • Excellent verbal and written communication skills

    • OTHER BENECIFIAL EXPERIENCE

  • An MBA or professional accounting designation (CA, CMA, CGA) is preferred, or 3-5+ years of related consulting or corporate consolidation and reporting experience
  • Prior experience in project leadership and/or staff mentoring skills
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