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    Customer Service Specialist - Mississauga, Canada - BigDataInsights

    BigDataInsights
    BigDataInsights Mississauga, Canada

    1 week ago

    Default job background
    Freelance
    Description

    The ideal candidate comes with 3 years of Customer Service/Order Desk experience from a manufacturing environment.

    Working Hours:

    Monday to Friday 8:00am-5:00pm (only apply if these hours are doable).

    Responsibilities:

    • Communicate with customers via phone, email and chat
    • Must have excellent communication skills (English language)
    • Provide knowledgeable answers to questions about product, pricing and availability
    • Work with internal departments to meet customer's needs
    • Enter orders in AS400 and ensure accuracy
    • Coordinate with shipping to make certain product is out and on its way as per deadlines
    • Handle any complaints, customer concerns, damaged product and returns
    • Data entry in various platforms

    Qualifications:

    • At least 3- 5 years' of relevant work experience
    • Bilingual in German French, Italian or Portuguese is nice to have
    • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
    • Ability to multi-task, organize, and prioritize work
    • AS400 or SAP experience
    • Strong MS Excel/Outlook and ERP

    Compensation: $50,000-$55,000 + Benefits + RRSP

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