Operations Training Coordinator - Richmond, Canada - City of Richmond

Description

The City of Richmond is a diverse and dynamic community in pursuit of our vision
to be the most appealing, livable and well-managed community in Canada.

People l Excellence l Leadership l Team l Innovation
Imagine a career with the City of Richmond, a dynamic environment for growth and continuous improvement, fostered by our collective strengths and creativity. We are a vibrant, diverse cosmopolitan city, supported by a strong economy and recognized as leaders in innovation and service delivery excellence. The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community.

Operations Training Coordinator

Overview
This position is responsible for researching, evaluating and sourcing new courses and vendors to deliver operational training. The role develops goals and plans to create an annual safety and development training schedule based on report data and other considerations. The position coordinates the training course process from registration through to course materials and post course feedback with instructors. This position also generates reports, performs data analysis and liaises with Human Resources, outside vendors and instructors on an ongoing basis.

Examples of key responsibilities include, but are not limited to:

• Perform analysis, monitor key performance indicators, track metrics, generate consolidated reports and develop goals and plans to create an annual safety and development training schedule utilizing data to determine course considerations.
• Responsible for researching, evaluating, formulating recommendations and sourcing new courses and vendors to deliver training.
• Develop an annual schedule for required training, arrange for quotes, create proposals, seek approvals from management team and Human Resources.
• Coordinate and execute each training course including communication, registration, coordinating with instructors, preparing documentation, training room preparation and follow-up with instructors after course has been completed. Over 100 training courses occur annually.
• Coordinates with Occupational Health & Safety to execute mock emergency drills including: First Aid Drill, Emergency Spills Drill, Fire Drills, and Earthquake Drills.
• Manage training documentation in PeopleSoft HCM, Excel and other City supported learning management systems or platforms.
• Working with respective managers to identify and determine operational training certification needs.
• Coordinate annual membership renewals and certifications for over 100 operators.
• A resource, point of contact and liaison for various groups of internal and external customers.
• Collaborate and liaise with Occupational Health & Safety and other sections to develop and coordinate corporate programs and initiatives, into the workplace and ensure alignment with corporate programs, WorkSafeBC and other regulatory requirements.
• Provide regular feedback and updates on performance to managers, instructors and vendors.
• Monitor registration and attendance numbers and engage staff as needed.
• Prepare associated budget estimates for annual proposal to Human Resources.
• Track all costs and expenses and prepare cost summary reports.
• Authorize invoices and reconcile expenses, and verify employee reimbursements in relation to training.
• Ensure documentation is compliant with various governing bodies such as WorkSafeBC, BC Construction Safety Alliance (BCCSA) related to obligatory certifications such as Traffic Control and general operational certifications.
• Take lead role in coordinating, administering and executing new and returning Public Works safety and operational programs. Administer the application and selection process, schedule presenters and coordinate logistics, materials and services required.
• Responsible for supporting other aspects of Public Works Administration where required.

Knowledge, Skills & Abilities:

• Ability to exercise interpersonal skills, tact, discretion and effective communication for coordinating with various groups including external parties on a regular basis.
• Ability to manage a high number of training course on an annual basis.
• Ability to have clear knowledge and understanding of the content, context and audience required and be able to answer questions from staff, vendors, Human Resources and other stakeholders.
• Knowledge of industry standards.
• Skills in project planning, coordination and management.
• Ability to remain organize and provide clear and concise communication to all parties.
• Ability to keep documentation, data entry and record-keeping up to date and accurate.
• Ability to coordinate training courses and programs from conception to execution, along with providing and receiving feedback from various stakeholders.
• Ability to create, general and analysis various reports utilizing different software, including PeopleSoft HCM.
• Ability to monitor registration numbers and engage staff if required.
• Ability to reschedule courses, including updating staff, vendors and other stakeholders utilizing strong organizational skills.
• Advanced Administrative skills required.
• Ability to prepare budget estimates, cost tracking and cost summary reports.
• Ability to show continuous improvement and provide the ability to update processes when necessary.
• Ability to follow corporate policies, procedures and direction from all levels of management.
• Ability to be a member of the Occupational Health & Safety Committee in a Work Yard environment.
• Ability to successfully clear a Police Information Check.
• Possess a Class 5 valid Driver's Licence for the Province of British Columbia.

Qualifications and Experience:

• Completion of secondary school or grade 12 equivalent plus up to one (1) year of additional courses.
• Over two (2) years and up to and including five (5) years of experience in a related field, including:
  • Three (3) years of experience in administration, including a broad knowledge of administrative procedures and processes.
  • Three (3) years of experience in work plan objectives, reporting, and monitoring and data analysis.
  • Three (3) years of experience in coordination and execution of multiple priorities and projects.
  • Four (4) years of experience in Public Works with broad knowledge of Public Works processes and systems, along with operational, certifications, and health & safety training requirements and regulations.
• Advanced experience in Microsoft Excel, Word and Outlook
• Experience in PeopleSoft HCM or similar software.

Working Conditions:
Duties are performed in an office environment with occasional exposure to work sites. The position has frequent light physical effort with continuous sitting, standing, walking, stooping, bending, stretching and reaching. The position is required to lift, push or pull weight under 10 kg (22 lbs). The position requires intense mental focus for spreadsheets, data and computer systems, precision, accuracy and attention to detail. The position may also require travel to different City of Richmond facilities to access training rooms.

The City of Richmond offers a competitive pay and benefits program, attractive incentives and a compressed work day schedule. If you are looking to make a difference, and to share our vision "to be the most appealing, livable, and well-managed community in Canada," please submit your application by following the instructions below:

The City of Richmond uses an applicant tracking system for candidates wishing to view and apply for available career opportunities. For further information regarding position details and to apply, please visit our website at .

We are accepting applications until March 25, 2024.

---

The City of Richmond is an inclusive employer committed to employment equity objectives and invites applications from all qualified individuals. We thank all applicants in advance for their interest; however, only those under consideration will be contacted. If you are unsuccessful, please accept our appreciation for your interest. No telephone inquiries please.

This position is restricted to those legally entitled to work in Canada.