- Responsible for Key Performance Indicator (KPI) metrics of assigned service area.
- Responsible for meeting or exceeding contracted service level agreements.
- Prepare and present service capability presentations.
- Work with local sales team on new and existing business.
- Schedules projects and manager resources covering 7x24 client requirements
- Works closely with Team Leads and Sr. FSM to manage queues, aged calls, SLA, inventory, and real time updates.
- Regular updates to call management system of record assigning zip codes to field resources and insuring training matrix is accurate
- Provides feedback to leadership on performance of assigned staff, geographical improvements, and on- going efforts
- Assists in budget development for assigned area of Field Services delivery and continual monitoring for financial compliance
- Serves as a subject matter expert on all Service Management activities and operations.
- Manages any personnel or discipline issues that may arise. Controls hiring and terminations as needed. Reviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc. Provides training, coaching, and counseling to subordinates for continuous improvement.
- Other duties as assigned.
- Requires 5-7 years of related work experience and Bachelor's degree, technical training or equivalent combination of education and experience.
- Previous management experience is desirable.
- Strong analytical, interpersonal and leadership skills required.
-
manager, residential cleaning service
2 days ago
Grime Fighters Service Group Ltd Burnaby, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · Tasks · Establish or implement policies and procedures for staff · Plan and control budget and inventory · Hire, train and supervise staff · Experience · 2 years to less than 3 years · Durée ...
-
Management Consulting Service Manager
6 days ago
BEST ROYAL CONSULTING Burnaby, CanadaEducation: College/CEGEP · - Experience: 2 years to less than 3 years · - or equivalent experience · **Work setting**: · - Relocation costs covered by employer · **Tasks**: · - Market business services · - Plan and control budget and expenditures · - Plan and direct research · - ...
-
Manager, Support Services
5 days ago
George Derby Centre Burnaby, CanadaOn behalf of our client, George Derby Centre, we are searching for a Manager, Support Services to join their team. George Derby Centre is an award-winning care facility situated in a park-like setting in Burnaby, BC. Through a unique partnership with Veterans Affairs Canada and F ...
-
Finance Manager, Services
1 day ago
Enersys Burnaby, CanadaLearn More About Our Company · **Job Purpose**: · **Alpha Technologies Ltd.**, now a part of **EnerSys**, has an opportunity for a **Finance Manager, Services** to join our Finance team in our Burnaby office. · Reporting to the Controller, and working closely with the Operations ...
-
Manager, Client Services
3 days ago
WorkSafeBC Burnaby, CanadaJob requisition number · 037647 · Job location · Burnaby · Full-time / part-time · Full-time · Posting period · From 01/18/2023 to 01/31/2023 · Overview · Do you have leadership experience in disability management, claims adjudication, and return to work practices, with a track r ...
-
Manager, Client Services
2 days ago
Sephora Burnaby, Canada**Job ID**: 232377 · **Store Name/Number**: BC-Brentwood Town Centre (1510) · **Address**: 4567 Lougheed Hwy #260, Burnaby, BC V5C 3Z6, Canada (CA) · **Full Time/Part Time**: Full Time · **Position Type**: Regular · **You'll love working here** · As the Manager, Client Services & ...
-
Customer Service Manager
4 days ago
Canadian Linen and Uniform Service Burnaby, Canada**About Canadian Linen & Uniform Service** · Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with loc ...
-
Manager, Service Design
1 week ago
Gulf and Fraser Fishermen CU Burnaby, Canada**Why G&F?** · - Drive, contribute, grow - together._ · At G&F, you have the opportunity to drive, develop and further your career alongside a team of passionate, empowered and engaged fellow professionals. G&F is proud to offer a caring, open-minded culture that encourages commu ...
-
Financial Services Manager
4 days ago
OpenRoad Auto Group Burnaby, Canada**UNLIMITED POSSIBILITIES AHEAD.** · **Position**: Financial Services Manager · **Status**: Full-Time · **Dealership**: OpenRoad Volkswagen Burnaby · **Department**:Sales - Business Office · We are proud of our forward-thinking culture developed over 40 years of continuous improv ...
-
Manager, Client Services
5 days ago
Simon Fraser University Burnaby, CanadaUnion/Affiliation: · **Administrative and Professional Staff (APSA)** · - Pay range: · **$75,285 to $89,904 annually** · - SFU Department Descr: · **Facilities Services - Client Services** · - Position Grade: · **10** · - # of openings: · **1** · - Biweekly Hours: · **72** · **Wh ...
-
Manager, Facilities Services
6 days ago
British Columbia Institute of Technology (BCIT) Burnaby, CanadaBCIT's **Campus Planning and Facilities** department is seeking a** regular, full time (1.0 **FTE**) Manager, Facilities Services (Electrical Trades). **This position participates as a member of the Campus Planning & Facilities management team and leads the maintenance and operat ...
-
Finance Manager, Services
2 days ago
EnerSys Burnaby, CanadaLearn More About Our Company · **Job Purpose** · **Alpha Technologies Ltd.**, now a part of **EnerSys**, has an opportunity for a **Finance Manager, Services** to join our Finance team in our Burnaby office. · Reporting to the Controller, and working closely with the Operations t ...
-
Customer Service Manager
6 days ago
Canadian Linen and Uniform Service Corp Burnaby, Canada**About Canadian Linen & Uniform Service** · Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with loc ...
-
Manager, Delivery Services
1 week ago
Pacific Blue Cross Burnaby, Canada**About Pacific Blue Cross** · Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC's health care system. We provide health, dental, life, disability, and travel cov ...
-
Financial Services Manager
4 days ago
OpenRoad Auto Group Burnaby, Canada**UNLIMITED POSSIBILITIES AHEAD.** · Position: Financial Services Manager · Status: Full-Time · Dealership: OpenRoad Subaru Boundary · Department: Sales - Business Office · We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. ...
-
Professional Services Manager
3 days ago
SMITH + ANDERSEN (VANCOUVER) Burnaby, CanadaEducation: Other trades certificate or diploma · - Experience: 5 years or more · **Tasks**: · - Hire, train, direct and motivate staff · - Assist staff with administrative or technical problems · - Direct and advise staff in the development and implementation of service quality a ...
-
Manager, Catering Service
5 days ago
Luscioussip Teahouse Ltd Burnaby, CanadaWork Term: Permanent · - Work Language: English · - Hours: 30 to 40 hours per week · - Education: Secondary (high) school graduation certificate · - Experience: 7 months to less than 1 year · - or equivalent experience · **Asset languages**: · - Mandarin · **Work setting**: · - U ...
-
Customer Service Manager
1 week ago
IoT Pay Technologies Inc. Burnaby, CanadaEducation: College/CEGEP · - Experience: 2 years to less than 3 years · **Tasks**: · - Manage staff and assign duties · - Implement price and credits policies · - Develop and implement marketing strategies · - Determine staffing requirements · - Resolve problems that arise, such ...
-
Manager, Technology Services Imits
6 days ago
PHSA Burnaby, Canada**Manager, Technology Services IMITS** · BC Clinical & Support Services · HSSBC Willingdon, Burnaby · In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared ...
-
Manager, Workplace Technology and Services
12 hours ago
PHSA Burnaby, Canada**Job Summary**: · **Duties/Accountabilities**: · - Enable VPP (VCH/PHSA/PHC)-specific technical solution design; governance and management of enterprise technical solutions; and maintenance and support of systems / technology for integrated desktop solution · - Engages stakehold ...
Field Services Manager - Burnaby, Canada - CompuCom Systems Inc
Description
Overview
)Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We're looking for a Field Services Manager to join our team.
The Service delivery Manager provides direct supervision and oversees functional teams of CFS Field Technicians. The Manager provides communications and direction to their associates so that the associates can provide technical knowledge and support to Compucom clients and their end users.
What We Need & What You'll Do (Responsibilities)
Who You Are (Qualifications)