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    Automotive Service Consultant - Edmonton, AB, Canada - Finning International Inc.

    Finning International Inc.
    Finning International Inc. Edmonton, AB, Canada

    1 week ago

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    Description

    Permanent Position Overview:

    Reporting to the Customer Service Supervisor at OEM Remanufacturing, the Standard Service Advisor is the primary contact for specific Finning Canada customer groups to support the customer's remanufacturing requirements.

    The Service Advisor is responsible for managing remanufacturing jobs within OEM to effectively support Finning's requirements, including understanding the customer's repair and timeline requirements, recommending repair options, and communicating status updates in a timely manner.

    Collect, review and analyze all incoming cores and supporting documentation and identify incomplete or inconsistent information.

    Proactively communicate with the branches on daily activities in support of their operational requirements as well as provide a timely response to all inquiries.

    The Service Advisor is the primary contact to the branch on individual jobs and therefore it is critical that the customer interface is managed with the utmost priority

    Provide support in the quotation process including working directly with Production and the Service Biller to ensure the quote will meet the customer's requirements.

    It is the Service Advisor's responsibility to identify possible issues with the quote and seek additional information in getting any issues corrected.

    The Service Advisor must also support and answer any questions the branch may have with regard to the QIF Process through OEM Exchanger
    Any problematic or significantly aged accruals must be escalated to the Customer Service Supervisor
    Work with Planning and the Branch to schedule Customer Viewings, where requested.

    Act as main point of contact for the Customer(s) upon arrival at OEM, and facilitate seamless hand-off to Technical Services on the Production floor.

    Conduct on-site tours of OEM with Finning branch personnel and their customers, as required
    Align daily activities in accordance with established performance metrics to ensure all targets are achieved
    Assist the Customer Service Supervisor in development of programs and processes aimed at continually improving OEM's ability to properly service the Finning branches as well as streamlining internal OEM activities
    Active participation in the weekly Customer Service meetings
    3+ years' work experience in an operations/manufacturing environment, or customer service role
    ~ History of providing superior customer service with a strong customer focus
    ~ Working knowledge of Microsoft Word, Excel, and Outloook

    This position will be available for remote work from home (pending successful competition of training in office)
    Permanent, full-time role
    Competitive salary, pension, and benefits
    Training opportunities to learn about Caterpillar equipment
    As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

    We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

    Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years.

    The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

    Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

    Finning International Inc.

    is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol:
    FTT.
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