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    Operations Manager - British Columbia, Canada - Smart & Biggar

    Smart & Biggar
    Smart & Biggar British Columbia, Canada

    4 days ago

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    Description

    Operations Manager

    Delta, BC, Canada ● Vancouver, BC, Canada Req # Friday, May 3,

    Position: Regional Operations Manager
    Location: Delta, British-Columbia

    This role is also responsible to oversee a facility in Vista, California – ability to travel to California is necessary for this role

    Status: permanent, full-time

    Are you a seasoned Operations Leader seeking a thrilling new venture within an inspiring work environment? Imagine being part of a culture where safety takes center stage as a corporate priority. Are you ready for an opportunity that allows you to truly make a meaningful impact every single day? If you're an experienced leader eager to make a lasting commitment and contribute your expertise to a team that's not only stable but also on a trajectory of growth, this opportunity is tailor-made for you. Join us on this exciting journey of fostering excellence in operations

    We are currently recruiting for a Regional Operations Manager to lead our Delta, B.-C. facility while also overseeing operations in Vista, California. Reporting directly to the Vice President, Operations and Supply Chain, the successful candidate will be entrusted with pivotal responsibilities, including upholding our robust safety culture and ensuring seamless compliance with our shipping and receiving activities.

    As a Regional Operations Manager, you will be responsible for overseeing the day to day operating, maintenance and environmental compliance while ensuring that the facilities are operated in a safe, reliable, and cost-effective manner. The ROM uses leadership skills to create and promote an environment where employees are engaged, empowered and committed to the success of the company. The ROM will also be responsible for training, developing and managing operations employees by monitoring individual performance through clearly defined expectations, training, coaching and counseling.

    As the "Front End Support" for the Supply Chain team, you will play a pivotal role in navigating larger and more complex corporate change initiatives. Collaborating seamlessly with various departments including sales, finance, and operations, this position operates cross-functionally across the entire organization. The primary objective is to provide support for sustained business growth, all while championing continuous improvement in the realms of safety, efficiency, and overall effectiveness.

    At Quadra, we put people first so that together, we can reimagine the possibilities
    Quadra Chemicals is one of North America's leading distributors of chemicals and ingredients. We have facilities across Canada and are expanding quickly in the United States. We are a growing company with a long-term commitment to our employees. If you are committed to excellence and driven by results, you belong at Quadra. Our employees are professional and passionate about our business.

    What would be your main responsibilities as a Regional Operations Manager?:

    Leadership

  • Manage, guide and lead an Operations Team and a Project & Maintenance Manager providing motivation and ensuring a strong culture of safety and growth
  • Manage performance, assess and evaluate the team, making sure issues are dealt with promptly in a professional manner in line with Quadra's policies, procedures and core values
  • Setting and communicating clear goals and objectives for the team based on the Company's strategic and long-term plan; making sure that the team's effort is concurring with Quadra's vision of growth
  • Responsibility for overall service level, productivity and cost; measure and monitor service levels, productivity parameters through established KPI's
  • Create, maintain and foster a safety culture where everyone actively contributes to identifying and mitigating potential risks
  • Responsible for the initial evaluation as well as ongoing efficient management and cost control of all outside service providers (outside warehouses, satellites, third party warehouses, etc.) in the region. With collaboration of the Logistics teams, ensure accuracy of inventories, to develop and maintain good relations with these service providers and that all applicable contracts are maintained and current
  • Responsible to develop the overall financial budget for the Delta and Vista facility, to ensure overall cost containment, and to meet corporate expense initiatives
  • Work closely with the Commercial team and Senior Business Leaders, to optimize business and sales objectives for the Company. Become a partner of choice and demonstrate excellent business acumen to support numerous commercial key projects in Canada and the United States.
  • Collaborate with Regional Operations Managers and the Supply Chain Project Manager to spearhead significant capital operations projects. Provide leadership and coordination to ensure successful project execution aligned with organizational goals

    • Operations, Safety and Environment

  • Responsible to ensure the safe handling of chemical products, adhering to the Responsible Distribution Code of practice and all local, provincial, federal regulations
  • Monitor and maintain a policy of zero tolerance for shipping/ receiving errors, ensure inventory accuracy, as well as compliance with FIFO initiatives.
  • Work in co-operation with other departments to efficiently manage old inventories. Meet yearly objectives on inventory accuracy and management
  • Responsible to ensure compliance with all quality programs (ISO, GDP, BRC, RD, COR etc..) initiatives, policies and procedures, internal and external audits to ensure successful qualification within the region
  • Ensure all health, safety and environmental incidents are recorded, complete with an analysis as to the root cause and the actions taken to ensure there are no repeats. Liaison with the Risk and Regulatory Affairs Manager, ensuring compliance and adherence to all initiatives, policies and procedures.
  • Lead the Local Emergency Response Committee, including periodic drills, tabletop exercises, training and information sessions to ensure all understand their roles and responsibilities
  • Responsible to ensure site inspections for new bulk customers, and re-audit where necessary, to ensure they comply with Responsible Distribution code of practice as well as EH&S
  • Work with local emergency responders and service providers to insure alignment with Quadra's safety vision and local requirements
  • Ensure capabilities meet or exceed industry and customer requirements for cost, quality and responsiveness
  • Ensure that all damaged goods are reported, complete with an investigation and actions to minimize the chance of repeats
  • Ensure all SLIP's including incident/accident reports relating to the branch areas of responsibility are responded to promptly, complete with an investigation and actions to eliminate the chance of repeats
  • Lead, initiate and assess space/racking optimization and other efficiency improvements, within the Delta and Vista operations

    • Continuous Improvement / Process Improvement

  • Proactively seek opportunities for enhancing operational efficiency and cost-effectiveness. Conduct comprehensive analyses of existing processes and identify areas for improvement, contributing to the overall optimization of business operations
  • Act as a bridge between different departments, ensuring smooth communication and collaboration
  • Demonstrate proficiency in identifying potential risks and formulating strategic mitigation strategies
  • Lead and coordinate continuous improvement initiatives across the supply chain, employing methodologies such as Lean, NPP, Kaizen events, among others. Drive a culture of continuous enhancement to achieve operational excellence
  • Implement and oversee the standardization of operating processes and procedures at branch levels
  • Ensure consistency and adherence to established standards, promoting efficiency and quality
  • Represent and support Supply Chain and Operations in Change Management initiatives as needed. Contribute to the successful integration of changes, aligning processes with evolving business requirement
  • Undertake additional projects as assigned by the Vice President, Supply Chain and Operations

    • What are the requirements needed to have success in this role ? :

  • Completed post-secondary level education in related field. Preference given to chemical or mechanical engineer degree
  • Minimum of 10 years of proven leadership, management and team building experience in an operations environment
  • Minimum 10 years chemical operations experience in the handling of bulk chemicals, managing warehouses in essential
  • Proven experience of minimum 10 years in logistics, distribution and third-party warehouse management
  • Demonstrated leadership qualities, able to engage, influence team and external partners
  • You must have a strong knowledge of WHMIS, TDG, HACCP, GMP, GDP and BRC Storage and Distribution Awareness
  • Excellent skills working in an advanced IT systems environment (ERP systems, E1 Oracle, MS Office, Salesforce, Transportation Management System, etc.)
  • Demonstrated proficiency in communication, organization and interpersonal skills
  • Commitment to customer satisfaction with a solid understanding of Total Quality Management (TQM), Continuous Improvement and Quality Assurance principles
  • Continuous improvement expertise: Familiarity of continuous improvement programs and standards, including LEAN and Six Sigma
  • Proven expertise in Project Management with a preference for a candidate holding a PMP Certification. Basic knowledge of project management methodologies are essential
  • Ability to establish and nurture effective relationships with customers (internal & external), clients, suppliers and stake holders; customer site assessments and inspection experience is needed
  • Track record of managing and promoting a safe work environment, reflecting a commitment to safety best practices
  • Proficiency in managing projects within budgetary constraints, ensuring efficient resource allocation
  • Preferred experience in emergency response training and incident command procedures
  • Proven knowledge and familiarity with the following standards, but not limited to: OHSA, CSA, HRA, ISO, COR
  • Experience in tank farm operations, rail yard management, and familiarity with Emergency Response Assistance Plans (ERAP) are considered strong assets

    • Working Conditions :

  • Travel Commitment: Demonstrated willingness to travel, with up to 25% of the time involving overnight stays. A valid passport and driver's license are prerequisites. Essential ability to travel to the US, as the role involves supporting our Vista, California facility
  • Emergency Response: Availability to respond promptly to emergencies outside of regular business hours, highlighting a commitment to ensuring effective and timely responses to unforeseen situations

    • At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work certified organization. In addition to being Great Place to Work certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years and as a Great Place to Work for Women You will work with dynamic colleagues who are eager to share their knowledge with you.

    What are the perks of choosing this role at Quadra?:

  • Competitive salary and generous performance incentive program $
  • Full benefits coverage (dental, medical, etc.)
  • Programs offered to employees to improve their quality of life (Wellness Portfolio)
  • Virtual care/telemedicine for you and your loved ones; 24/7 access to a physician
  • Virtual wellness and mental health programs with a global healthcare leader
  • Retirement plan with a match and several long-term investment programs
  • Vacation, personal days, and flexible days
  • Flexible work environment & Disconnection Policy
  • Caring for each other and having fun are part of our core values
  • A company that promotes diversity, equity, and inclusion
  • Digital environment
  • Customized training built for you
  • Participate in various internal and external training sessions
  • Possibility of joining various company committees
  • Social activities organized by the company
  • Employee recognition program (years of service, merit awards, etc.)
  • Private and family-owned company with a solid infrastructure
  • Employee assistance program (EAP)
  • Monthly cell phone & internet allowance
  • Possibility to travel across North America for team meetings and trainings
  • Employee referral programs
  • And much more

    • If you're ready to unleash your potential, make a difference, and embark on a fulfilling career in professional sales, we invite you to submit your resume detailing your experience and passion for sales. Together, let's redefine excellence and shape a brighter future for Quadra and our valued clients.

    B ritish-Columbia Applicants: The annual base pay range for this position is reasonably expected to be $,.00 to $,.00. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education and experience.

    Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra's salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies and work location.

    Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.

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