Customer Service Representative - Delta, Canada - Mauser Packaging Solutions

Mauser Packaging Solutions Delta, Canada

Found in: Talent CA C2 - 2 days ago

Full time

Description

Responsibilities:

Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary

Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion

Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer

Communicate order confirmations, changes and cancellations to both customers and internal MPSR team members

Submit Delivery Receipts for billing after shipment. Prepare Credit Memo's for any customer issues as needed

Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices

Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items

Performs other duties as assigned

Requirements:

Associate or Bachelor's Degree preferred but not required

1-3 years' customer service experience required

Microsoft Office Suite – basic to above-average computer skills including Excel

Ability to perform basic quantitative skills required & CRM experience preferred

Ability to work with all areas of the business including plant and sales personnel.

Professional verbal and written communication

Strong customer service advocacy and problem-solving skills

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