Customer Service Representative - Surrey, Canada - Lock Search Group

Lock Search Group Surrey, Canada

19 hours ago

Full time

Description

Customer Service RepresentativeSurrey, BC
The level of customer service a transportation firm provides is a predictive measure of their ability to improve your performance while helping to solve common issues. High-level customer service is fully integrated on our client's standards. Our client, a 3PL provider serving clients across North America and around the world is looking for a Customer Service Representative to join their Surrey office.

As a Customer Service Representative, you will be reporting to the Customer Service Manager. Your priorities will be Customer Experience, Shipment Management and Client Communication.
Responsibilities:

Order Entry & Management
- Receive information from clients and enter orders
- Send order information to logistics for carrier assignment
- Trace shipments through to delivery
- Advise supervisor if anything goes awry on any shipment
- Send daily reporting to clients
- Ensure files are complete and accurate and get invoiced in a timely manner
Carrier Communication
- Fax carriers load contracts on each load
- Follow up with carriers to ensure they are clear on what is required and can meet the requirements
- Report any carrier issues to your supervisor
- Ensure payables are complete and accurate on every file
Client Support
- Work with clients on any issues regarding their transportation
Team Support
- Work with other members of the Customer Service team as required
- Clean up existing zones and terminals
Fuel Surcharge

Qualifications:

5+ years of related experience
Good people and communication skills
Organized
Strong time management skills with the proven ability to multitask
Strong work ethic and superior attention to detail
Ability to prioritize
Expert knowledge of Microsoft Office & Strong computer skills
College / University Diploma in a related field is an asset.

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