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Brampton

    Co-op, Customer Voice Analyst, Fall 2024 - Brampton, Canada - Loblaw Companies

    Loblaw Companies
    Loblaw Companies Brampton, Canada

    1 week ago

    Loblaw Companies background
    Temps plein
    Description

    L'utilisation du masculin à pour but d'alléger le texte

    Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

    Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

    Term Length: 4 Months

    Term Start: September 9, 2024

    Term Date: December 20, 2024

    Return to Office:
    As of March 2022 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 2 days a week, while spending the other 3 days in the office.

    In this role, you would be a part of the Customer Centre of Excellence team that has a mandate to know our customers better than anyone, and to create a customer centric culture. Our mission is to guide and inform the company on how to design and build high-quality human-centered experiences. You would strive to communicate and incorporate the customer's thoughts and mindsets into everything that our business does.

    As a Customer Voice Analyst, you will help to bring consumers' voices to the table through a deep understanding of consumer attitudes, perceptions, trends and needs. As part of the Consumer Voice team, you will work collaboratively to understand key challenges and opportunities across the business, and analyze and interpret data from various sources to create actionable insights and recommendations.

    Being part of the broader research / insights team, our researchers value diversity and learning from one another — we're looking for those who are just as excited about collaborating with team members that range in qualitative and analytical skillsets.

    What You'll Do:

  • Translate customer feedback from multiple sources into actionable insights that support decision making and improve our customer experience
  • Continuously monitor customer feedback to identify emerging trends and issues and perform deep dive analysis to identify wins and opportunity areas
  • Gather business requirements and collaborate with internal teams on data capture and reporting
  • Design and build insight-driven tools, dashboards that provide easy access to customer feedback
  • Develop data visualizations to effect more informed business decisions using Excel/Power BI/Tableau/PPT tools
  • Support the development of tools and processes to integrate customer feedback data with other transactional, operational, and behavioral sources of data
  • Contact monthly contest winners and ensure prizes are awarded according to proper internal processes

    • How You'll Do It:

  • Through strong analytical and conceptual thinking skills; to not only manipulate but also think outside the box to derive meaningful interpretations from data
  • Ability to manage large sets of data from multiple sources in an effective manner
  • Ability to analyze and interpret a mix of qualitative and quantitative data, constructing compelling narratives, and providing recommendations on complex topics
  • Experience with Excel and PowerPoint required; experience with SPSS, Tableau or Power BI and other data visualization tools and techniques an asset
  • Excellent communication, planning, organizing, and time management skills with strong attention to detail
  • Working experience in a customer facing role an asset

    • Nice to have:

  • Ability to use basic statistical data analyses techniques
  • Strong understanding of Advanced Microsoft Excel skills (including VBA macro)
  • Ability to develop data-driven insights using ML, NLP models

    • Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté.Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

    Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

    Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

    Veuillez noter :
    Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d'embauche.

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