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    contact centre agent - Mississauga, Canada - Omcan Inc.

    Omcan Inc.
    Omcan Inc. Mississauga, Canada

    5 days ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • Secondary (high) school graduation certificate

      • Tasks

    • Act as spokesperson for an organization
    • Answer written and oral inquiries
    • Conduct public opinion and attitude surveys
    • Gather, research and prepare communications material
    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Arrange for billing for services
    • Arrange for refunds and credits
    • Explain the type and cost of services offered
    • Issue receipts and other forms
    • Maintain records and statistics
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
    • Order office supplies and maintain inventory
    • Perform general office duties
    • Receive and log complaints
    • Explain procedures, risks and benefits to clients
    • Maintain and manage digital database
    • Answer clients' inquiries and provide information
    • Consult with clients after sale to provide ongoing support

      • Personal suitability

    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Organized
    • Team player

      • Experience

    • 1 year to less than 2 years
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week
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