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    Client Service Analyst - Calgary, Canada - Enerflex

    Enerflex
    Enerflex Calgary, Canada

    1 week ago

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    Description

    Summary

    Reporting to the Manager, Global Client Services, the Client Services Analyst provides first line support to Enerflex system users. Working with other IT management and staff, the candidate will ensure that the operations of the IT Service Desk support Enerflex values, business strategy, and priorities at their location or other assigned locations. This is a temporary position for 6 months.

    With a foundation of integrity, the candidate would use commitment and creativity to drive our organization forward. This position is based out of Enerflex's Southeast Calgary office.

    Principle Responsibilities and Duties

  • Provide Tier I support for desktops, laptops, mobile devices, network printing, and supported software.
  • Provide Tier I support for business tools such as SAP and other software as required.
  • Provide IT Administration such as new account creation, access provisioning and termination of accounts.
  • Provide onsite technical support as required, including meeting room audio/visual equipment.
  • Build/image IT equipment, manage assets and deploy to end users.

    • Qualifications

  • Minimum 3-5 years IT Service Desk experience. Degree/diploma in Computer Sciences or equivalent would be an asset.
  • Detail oriented with strong communication skills and excellent analytical and problem-solving skills
  • Dedication to providing quality customer service and proven ability to successfully collaborate with team members in a service-focused capacity.
  • Takes initiative to identify opportunities or problems and ensure appropriate action is taken.
  • Strong knowledge of Microsoft OS and applications are required.
  • Knowledge of engineering tools, such as CAD is preferred.
  • Experience with mobility configuration and deployments. ITIL certification or experience would be an asset.
  • Experience with SharePoint and Office 365, Bitlocker, Power BI, SCCM, Teams, and Service Desk ticketing systems/reporting would be an asset.
  • Travel to other facilities within Calgary may be required.

    • About Us:

    Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.

    Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.

    We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

    What Enerflex Offers You:

  • Values Based Organization
  • Competitive Compensation
  • Safety Focused Culture
  • Incentive Programs
  • Professional Development Opportunities
  • Collaborative in office work environment, supportive team members

    • Enerflex is an Equal Opportunity Employer

    Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

    Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

    Please visit our website at for more information.

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