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Oakville

    software technical support analyst - Oakville, Canada - Techville

    Techville
    Techville Oakville, Canada

    14 hours ago

    Default job background
    Description
    • Education: College/CEGEP
    • Experience: 2 years to less than 3 years
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Supervision

    • 1 to 2 people
    • Computer and technology knowledge

    • Linux
    • Internet
    • HTML editing software
    • JavaScript
    • MS Office
    • MS Windows
    • SQL
    • SharePoint
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Own tools/equipment

    • Computer
    • Printer
    • Internet access
    • Cellular phone
    • Personal suitability

    • Client focus
    • Excellent oral communication
    • Excellent written communication
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 hours per week


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